This Business Is Not BBB Accredited
Is this your business? Claim it now. ?

Aerus

Aerus

96 years in business
3895 Hastings St
Burnaby, BC V5C 2H7
Fax Numbers
  • (604) 205-5771
Additional Phone Numbers
  • (604) 205-5448
BBB File Opened: 16/02/2003
Business Started: 01/01/1922
Business Management
  • Harry Bakhtiary, Manager
Contact Information
  • Burt Behzadi, General Manager
  • Yvonne Fridleiffon, Coordinator
Business Category
  • Vacuum Cleaners
Additional Information
  • As of February 4, 2016: Electrovacs Enterprises Ltd has provided a comment about the Compliance Order and the Notice of Administrative Penalty issued by the Consumer Protection BC. Regarding the Notice of Administrative Penalty, the company allege...
  • As of February 4, 2016: Electrovacs Enterprises Ltd has provided a comment about the Compliance Order and the Notice of Administrative Penalty issued by the Consumer Protection BC. Regarding the Notice of Administrative Penalty, the company alleges the Consumer Protection BC fined them as they didn't return the money to the consumer within 15 days. According to Electrovacs Enterprises Ltd they tried to call the customer a few times, but the consumer never returned their phone calls. In regards to over payment, according to Electrovacs Enterprises Ltd, the customer was confused and sent them more money. The company alleges that information was clear on the Consumer Protection BC investigation. The company confirmed that they didn't ask for more money, customer did it on her own and their attempt to call customer back wasn't successful. As a result, they were unable to arrange for paying back the money. Electrovacs Enterprises Ltd informed BBB that they sent Consumer Protection BC a copy of their telemarketing script showing what they say and do, but they were held liable for a misunderstanding by the customer. According to the company, they offer free service inspection which is checking vacuum cleaners for free. They allege that the customer thought they would be servicing her vacuum at her residence for free, which is almost always impossible to do at a residence. The company stated: "Our representatives sometimes don't have the authorization or tools to do it at the customer house. In case of misunderstanding we don't charge customers anything and we just leave their house absolutely free of charge." In regards to the Compliance Order, the company said they did everything that was required of them, but there was no cooperation on the customer's behalf. The company confirmed they will not ask for reconsideration and will pay the administrative penalty and close the matter.

Alternate Business Names
  • Electrovacs Enterprises Ltd

A+

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Aerus

This Business Is Not BBB Accredited

Aerus

Customer Review Rating:

100%
This business has no complaints filed

Composite Score: