This Business Is Not BBB Accredited

Oxygenergy Electronics Inc

Oxygenergy Electronics Inc

(604) 270-3823

Oxygenergy Electronics Inc

2095 8888 Odlin Cres
Richmond, BC V6X 3Z8
Additional Phone Numbers
  • (866) 322-6382
  • (888) 574-2453
Additional Email Addresses
  • questions@oxelectronics.com
  • rma@cabbikes.com
  • sales@Cabbikes.com
  • caroliney@Cabbikes.com
  • billyl@oxelectronics.com
  • caroliney@oxelectronics.com
  • johnt@oxelectronics.com
  • margarety@oxelectronics.com
  • andyl@oxelectronics.com
  • fionat@oxelectronics.com
  • questions@HDProjectorWorld.com
  • rma@HDProjectorWorld.com
  • investor@HDProjectorWorld.com
  • caroliney@HDProjectorWorld.com
  • questions@Cabbikes.com
  • investor@Cabbikes.com
  • sales@bestavstore.com
  • questions@bestavstore.com
  • rma@bestavstore.com
  • investor@bestavstore.com
  • caroliney@bestavstore.com
BBB File Opened: 29/11/2001
Business Started: 31/12/1998
Business Started Locally: 31/12/1998
Contact Information
  • Principal: James Wang, Distribution Manager
Business Category
  • Electronic Equipment & Supplies - Dealers
  • Bicycle - Dealers
  • Electric Bikes

Additional Information
  • As of February 12, 2016: BBB files indicate that this business has a pattern of complaints concerning the following issues: Delivery, Refund/Exchange & Customer Service Issues: -Some consumers allege that when a product is ordered online, they d...
  • As of February 12, 2016: BBB files indicate that this business has a pattern of complaints concerning the following issues: Delivery, Refund/Exchange & Customer Service Issues: -Some consumers allege that when a product is ordered online, they do not receive their orders for months, nor do they receive updates on their orders. -Some consumers allege that Oxygenergy Electronics Inc. provides a tracking number that does not exist when checking with the delivery company. When those consumers complain they allege that they are told that they cannot receive a refund. -Some consumers allege that when they send a product in for repair that Oxygenergy Electronics Inc. does not fix or return the product. -Some consumers allege that when Oxygenergy Electronics Inc does contact them, consumers ask for the product or to receive a refund, yet they receive no response to their request. -Some consumers allege that they are told that the product will arrive "tomorrow", but it doesn't. Those consumers allege that they wait months for the delivery. -Some consumers allege that Oxygenergy Electronics Inc offers them a credit and/or extended warranty for the delay, and then don't deliver the product. -Some consumers allege that Oxygenergy Electronics Inc promises a refund and that they wait for months to receive. -Some consumers allege that Oxygenergy Electronics Inc takes months to cancel orders after consumers' request the orders to be cancelled. -Some consumers allege that Oxygenergy Electronics Inc takes months to provide a refund, and asks for consumers' information multiple times. -Some consumers allege that Oxygenergy Electronics Inc employees do not respond to emails or returns phone calls. -Some consumers allege that Oxygenergy Electronics Inc takes months to return calls. BBB invited Oxygenergy to respond so that we could include their comments in this review. Oxygenergy responded to the concerning pattern of complaints by stating they would implement the following processes to enhance customer service standards and meet the BBB's standards for trust; a portion of their response is below: "Our action plan to provide more expedient customer service, delivery and refund or exchange is as follows: - Turn on the customer shipping notification on our website to allow the consumer to be notified of the shipping times and status of orders. This system will also allow the consumer to cancel orders if the order is not already in transit; - Increase the checks for refunds/returns to every 2 days to decrease the turnaround time for refunds on returned items; - Ensure consumers confirm items over the 1-year warranty period may not be fixed or accepted for refund or exchange; - Add the hours of operations on the email signature to communicate to customers; - Train our telephone representatives to handle phone calls and communicate policy."

Alternate Business Names
  • Oxelectronics.com
  • BestAVStore.com
  • HDProjectorworld.com
  • Cabbikes.com

Oxygenergy Electronics Inc

THIS BUSINESS IS NOT BBB ACCREDITED

Oxygenergy Electronics Inc

Customer Review Rating:

100%