BBB Accredited Business Profile



(604) 777-4141


9 years in business
500 1112 W Pender St
Vancouver, BC V6E 2S1
Fax Numbers
  • (604) 998-4461
Additional Phone Numbers
  • (866) 844-6783
Additional Email Addresses
BBB File Opened: 07/01/2013
Business Started: 01/11/2008
Business Incorporated: 17/08/2000 in BC
Type of Entity
Business Management
  • Paul Melhus, Founder/CEO
  • Sara Cooke, Director of Marketing and Public Relations
  • David Vincent, Chief Technology Officer
Contact Information
  • Tomas Pantucek, Internet Marketing Specialist
Business Category
  • Sightseeing Tours
  • Tour Operators
  • Travel Agency

Products & Services
-Private half-day and full-day sightseeing tours. -Meet a local guide in 1200 cities, towns and ports of call in 158 countries around the world. -Experienced, insightful, friendly and charming local guides.
Alternate Business Names
  • ToursByLocals Canada Inc
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business



ToursByLocals connects travelers with experienced local tour guides in 158 countries worldwide. Guides deliver private, fully customizable tours - everything from historical city walks to adventurous shore excursions.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.




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