Business ProfileforMr. Swirl The Friendly Plumber

Hello, I am a first-time homeowner who hired Mr. Swirl for a bathroom reno. ****** ********, the estimator/business developer was extremely ********* and rude to deal with, and I feel very taken advantage of: - ****** ignored my job description and scheduled the work incorrectly. He "estimated on installing the tub the same day it was disconnected", yet I had specified demo & drywall work needed to be done before installation. (See attached job description .doc) - Day 1 plumber was incompetent and didn't remove the tub regardless. It took 6 hours to remove a standard sink & toilet. He forgot to shut the water off and almost flooded the bathroom. - ****** told me during our first phone call the tub would need to be cut out, then pretended to be surprised and charged more at a later date. - When he did respond to emails, ****** would talk down to me and even condescendingly called me "buddy" - ****** insinuated that I'd purposely called Mr. Swirl back to the job site when the job wasn't ready to waste time and resources. Charged me $452 for a "same-day cancellation", which I paid without question. (See "Mr Swirl - 1" attachment, invoice also attached) My home is my place of business, and I lost a lot of time & resources due to ******** scheduling mistakes. His plumbers would also show up late, and I was even contacted once at 10:02 am to find out my 10:00 am appointment was canceled. This was a standard job that should have been finished in a couple of days, even with the mistakes that were made on my end. I would like Mr. Swirl to make a 25% bill adjustment to accommodate for lost time, and the unacceptable ********* of charging me $452 for a same-day cancellation, then doing a same-day cancellation for my next appointment. Thank you for your time, please let me know if you need any other information. ****** ****