Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Toner Parts has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Toner Parts

              115 1305 Welch St North Vancouver, BC V7P 1B3

            Business ProfileforToner Parts

            Printer Sales and Service

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            12/3/2010
            Years in Business:
            21
            Business Started:
            1/1/2003
            Business Incorporated:
            27/8/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • Ace Laser Inc.
            Business Management
            • Amir (Alex) Lahijani, Director
            Contact Information

            Principal

            • Amir (Alex) Lahijani, Director

            Customer Contact

            • Amir (Alex) Lahijani, Director
            Additional Contact Information

            Fax Numbers

            • (604) 676-2740
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            27/07/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I emailed this company asking if there was an ink drum option for my printer as it’s my first time buying ink for this printer and the cost is very high $400+ so I wanted to ensure I ordered the right thing. I asked if the item I had in my cart was a black and colour ink drum. They said it was and that there was only OEM available. I ordered the item. I paid over night shipping for it even. The item wasn’t even shipped until I emailed complaining that I paid for overnight shipping and it wasn’t even shipped yet. I ordered Thursday and received order the next week Tuesday. What I got is an imaging kit not ink at all. For $400. I called and the man who answered Alex was extremely rude, laughed at me that I ordered the wrong thing and said I could return it and “if” they feel they can resell it I would get store credit and I need to pay the shipping to return it. I want my money back and to never deal with this rude company again.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tom

            2 stars

            26/10/2021

            I ordered a colour cartridge set (3 colour & 1 black) and right away one of the cartridges started was leaving streaks. I contacted the TonerParts and got a prompt response and a new cartridge in the mail. It was excellent service. This is also why I give this supplier 2 out of 5 stars as my first experience was perfect. However, a second cartridge started having the same issues shortly afterwards (with minimal usage) and I asked for a replacement. They asked to return the defective one and I almost did, however, I needed a replacement otherwise the printer wouldn't print (even if it was B&W). Since then I have not received any communication when I clarified I need a replacement first. I subsequently called support and I was told that someone would call me back and never did. Two weeks later someone replied to my earlier emails saying to buy the other cartridge and to send the defective one in. This is not a good customer service at all despite what they advertise regarding 100% satisfaction guarantee. I have since moved on and bought another set from a different supplier that I have bought from for years (I only changed due to lower price).

            Local BBB

            BBB serving Mainland British Columbia

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.