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      Country
          Country

          Find a Location

          Papa Plumbing, Heating & Drainage Ltd. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Papa Plumbing, Heating & Drainage Ltd.

              12488 57A Ave Surrey, BC V3X 2S6

              BBB Accredited Business
            • Papa Plumbing, Heating & Drainage Ltd.

              7280 Granville St Vancouver, BC V6P 4Y1

              BBB Accredited Business
            • Papa Plumbing, Heating & Drainage Ltd.

              14665 64 Ave Surrey, BC V3S 1X6

              BBB Accredited Business
            • Papa Plumbing, Heating & Drainage Ltd.

              8046 17 Ave Burnaby, BC V3N 1M6

              BBB Accredited Business
            • Papa Plumbing, Heating & Drainage Ltd.

              5552 200 St Langley, BC V3A 1M5

              BBB Accredited Business

            Business ProfileforPapa Plumbing, Heating & Drainage Ltd.

            Plumber
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.29/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/11/1999

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            PAPA Plumbing, Heating, and Drainage, are a plumbing contractor who specializes in Residential and Commercial plumbing service with solutions for a wide variety of needs - from repairs and maintenance to installations and upgrades; inspections to emergencies.

            Products & Services

            This company serves all Lower Mainland B.C. and Fraser Valley (Vancouver, Burnaby, Richmond, White Rock, and South Surrey)

            Business Details

            This is a multi-location business.

            Find a Location

            Papa Plumbing, Heating & Drainage Ltd. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Papa Plumbing, Heating & Drainage Ltd.

                12488 57A Ave Surrey, BC V3X 2S6

                BBB Accredited Business
              • Papa Plumbing, Heating & Drainage Ltd.

                7280 Granville St Vancouver, BC V6P 4Y1

                BBB Accredited Business
              • Papa Plumbing, Heating & Drainage Ltd.

                14665 64 Ave Surrey, BC V3S 1X6

                BBB Accredited Business
              • Papa Plumbing, Heating & Drainage Ltd.

                8046 17 Ave Burnaby, BC V3N 1M6

                BBB Accredited Business
              • Papa Plumbing, Heating & Drainage Ltd.

                5552 200 St Langley, BC V3A 1M5

                BBB Accredited Business
              BBB File Opened:
              30/7/1997
              Years in Business:
              28
              Business Started:
              1/6/1995
              Business Started Locally:
              1/6/1995
              Business Incorporated:
              17/2/2016
              Accredited Since:
              12/11/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Hours of Operation

              Primary

              M:
              Open 24 Hours
              T:
              Open 24 Hours
              W:
              Open 24 Hours
              Th:
              Open 24 Hours
              F:
              Open 24 Hours
              Sa:
              Open 24 Hours
              Su:
              Open 24 Hours
              Business Management
              • Cal Kochar, President/Director
              • Paven Kaur, Office Manager
              Contact Information

              Principal

              • Cal Kochar, President/Director

              Customer Contact

              • Cal Kochar, President/Director
              Additional Contact Information

              Fax Numbers

              • (604) 597-3796
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              28/06/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I called their company to diagnose a leak on my master washroom upstairs that is leaking downstairs to the main kitchen. Their technician came, went upstairs and poured water around the shower walls (tiles) and was able to show the leak that was active from upstairs to downstairs. The technician stated on his report that the "tile gaps on the walls are causing the leak and the water goes to the cavity that leads to the leak downstairs". Their technician recommended to remove and install new tiles to fix the issue.However, I called a different company to check about fixing the issue. I told this company that PAPA plumbing recommended to have the tiles removed. They inspected the tiles and there was no "gap" in the tiles or with the grout and they were confused about the "plumber's report".They poured water the same way PAPA plumbing did it, and figured out that the caulking around the shower surround was the issue, including all the caulking in the shower heads. They recommend re caulking to fix the issue and nothing to do with the tiles.I called PAPA plumbing about this, and I got a very rude response from *************************** who was very condescending upon me explaining about their misdiagnosis. He stated that they only give permanent recommendations when it comes to water leaks, hence, retiling.I wouldn't have used their services in the first place if their diagnosis would just lead me to doing the wrong thing. If the company misdiagnose a leak and give the homeowner the wrong information, what's the point of trusting them.The person i spoke to, ***************************, ********* me that he would not give me a refund if I file a complaint with BBB. ** ****** **** ************** *** **** *** **** ******** ******** * **** ***** *** ** ****** ******** ******** *** ******* *** **** *** **** **** **** *** ******
              Read More

              Customer Reviews

              10 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sandie G

              1 star

              28/01/2024

              I can't say I can recommend them. I called them on Friday after a different company alerted me that our water pressure in the house was twice over what it should be and we needed a plumber to change the water pressure regulator. I needed someone today (Saturday) as we weren't available other days. They said they could come and quoted me a $1,000 for a water pressure regulator. It seemed like a high price but I didn't know better and I agreed to it though I did mention it sounded expensive. When the worker came and did the job, we had an initial good experience. He did the job very rapidly. As in 20min from the time he had the right part. Then, comes payment, he quotes us $1,285 + tax. I was taken aback and I told him I had been quoted $1,000. My husband was livid as he felt we were being ******. The worker called office and came back with $1,100 as a flat fee which I paid as I had agreed on the phone. With hindsight, the part costs $150. The job wasn't involving crawling under the house whatsoever and it was a quick job, done under 1h. Yes, it was a weekend but the bill doesn't provide any breakdown of the price. It feels like I've been taken advantage, maybe because I sounded like a desparate woman? That kind of money will take me weeks of work to achieve.

              Local BBB

              BBB serving Mainland British Columbia

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