Business ProfileforNorth Shore Plumbing & Heating Co. Ltd.

In October 2021 I paid North Shore Plumbing and Heating $1600 to install a hot water heater. The next day I emailed with two concerns. Their plumber called me and I said I had a 5 gallon pail under the pressure relief discharge. He said to put a yogurt container under it instead, so I did. It was several days before I went back down the basement and in that time several gallons of water had come out of the pressure relief valve. I had to lift, dry, and refit the laminate flooring near the tank. I asked North Shore to come out and install the tank properly. They came and did not rectify the installation. They changed the house pressure valve and invoiced me $345 for this work. This was not the issue and the tank kept discharging litres of water a day. Fortunately, I now had the 5 gallon pail under the discharge pipe. I asked North Shore to come out again to rectify the installation. They came and replaced the brand new pressure relief valve on the tank. This did nothing to solve the problem. I called a plumber, described what was happening, and he fixed the problem for $310. North Shore did not install the tank properly. It cost me a lot of time and effort and $310 to complete the installation. I am now going to get the second plumber to come back and replace the house pressure valve that North Shore installed because I can’t trust their work. They had 3 attempts to install the hot water tank properly and were not capable of it. I would like North Shore Plumbing and Heating to reimburse me $200 for my time in repairing my floor, the $310 I had to pay to get the tank installed properly after their 3 attempts, whatever it costs to get the house pressure valve replaced, (I would assume it would be near their $345 charge) and to stop asking me to pay the $345 invoice for the house pressure valve that did not in any way rectify their their faulty installation.