Business ProfileforWavefront Centre for Communication Accessibility

I applied for a program for people who are low income and need a hearing aid. I explained my financial situation. I was told I qualify for the program, and put on a waiting list. I was told when people get new hearing aids they refurbished the old ones and then given to the program . I was so excited. I told the lady how exciting I was. I said this is life changing. I was overwhelmed by this I was brought to tears approx 3 weeks later I got a email saying they physically had a 5 yr old hearing aid available. I was told it was mine if I was interested I said yes thank you so much. I was informed I needed to pay $140. For a ear mould and to have the aid configured to my heating needs. $140. is a lot of money for me I stated, however it's nothing compared to $5090. For a new aid. I will make it work. Being Christmas money is tight already I decided to give myself this gift this year. I would have to cut back wherever I can. But I was so happy too. My appt was booked for Dec 21 in Vancouver. I was told to make sure I have the $140. And It will be fitted and tweeked for my needs. I was elated. Well upon arrival I was brought into a room and given a hearing test and exam. And then brought out to the reception desk and was told it was $75. For the test. And an exam. I said why $75. I thought it was $140. She said it was only $75.00. I was not going to argue. I paid and was directed to an office. I was then told I could apply through different agencies for funding. I was confused and said what do you mean. I am picking up a aid today. She said no sorry you do not qualify. Stunned I said what the hell did I pay 75. For. She said the test and exam. I said I was lured here with false pretense and I feel ***** ********* **. I was almost gonna cry. I feel like they gave me hope and then tore my dream away for $75. Never mind my time I traveled in bad conditions. All for nothing this is a ****