Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Willowbrook Motors Ltd. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforWillowbrook Motors Ltd.

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 20/11/1989

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Willowbrook Motors Ltd sells Chrysler, Jeep, Ram, Dodge, Chrysler.  New, used, services and repairs.

            Business Details

            BBB File Opened:
            1/9/1978
            Years in Business:
            45
            Business Started:
            1/6/1978
            Business Started Locally:
            1/6/1978
            Business Incorporated:
            20/5/2011
            Accredited Since:
            20/11/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Willowbrook Credit
            Hours of Operation

            Primary

            M:
            8:30 AM - 8:00 PM
            T:
            8:30 AM - 8:00 PM
            W:
            8:30 AM - 8:00 PM
            Th:
            8:30 AM - 8:00 PM
            F:
            8:30 AM - 8:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            9:00 AM - 5:00 PM
            Business Management
            • Douglas Seal, President/Director
            • Curtis Thompson, General Manager
            Contact Information

            Principal

            • Douglas Seal, President/Director

            Customer Contact

            • Douglas Seal, President/Director
            • Curtis Thompson, General Manager
            Additional Contact Information

            Fax Numbers

            • (604) 530-7382
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            24/10/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            They owe me money for insurance I pay out of my pocket plus they owe me cash as I was told when purchasing this truck I have 5000 in my pocket got gold bar that I cash in it was only worth 2572 dollars
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gerald V

            1 star

            21/11/2023

            We bought a used truck that really wasn't what I intended to buy as I was told *** does not make a single cab long box anymore, when I came in a week later to get the truck I agreed to the original truck I was told did not exist was sitting on the lot for another customer. I should have taken more time to review paper work as I was told a **** warranty was included and I assumed the paper work fee 899 was included in the price we agreed to after signing I notice theses fees were added in over the price we agreed to when I asked the salesman the response was he does not do the pricing end which was weird because he was the one that gave me the price we agreed to when the manager came over. The truck also required some work so I left the truck with them. After signing nothing was explained about when the parts would be in. The discrepancy in the price of $800 and I enquired to get the original service records along with any work done to the truck when they received it, I tried to reach the sales manager sending 7 phone calls with voicemails, 3 text messages and 2 emails all with not one response. I was also promised the truck would be polished and detailed for when I picked it up not sure if an interior vacuum and wipe and a wash on the exterior count as a polish and detail as there was **** growing between the cab and canopy that was still there, I did it myself took less then 10 minutes. I tried to reach the general manager and still have not received a response as well every time I call no one is in. Now 1 month after purchase still cannot reach anyone. Everyone I do talk to its not there job or an area they deal with.

            Local BBB

            BBB serving Mainland British Columbia

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.