2 Customer Reviews
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Review from Randall T
1 star24/12/2021
I recently signed an agreement to purchase a used car at this ***** location. I had left a $500 deposit on a credit card because I was later informed that there was a previous agreement on it that may or may not be completed. The following day I purchased a similar vehicle at another dealership and immediately informed signature ***** of that. Soon after the salesperson sent me a message stating that the sales manager had inadvertently sent an email to the wrong email address saying that they are prepared to follow through with the sale. I explained how I had already purchased and would like my deposit back. They are refusing to return my deposit as it is only subject to the other deal not going through. I explained that I would never have agreed to that.
Signature Mazda Response
11/01/2022
Hello ******** according to our records we reimbursed your partial payment already. Once a vehicle has been resold, we immediately refund the payment.Review from Q M
2 stars19/07/2021
I don't know if this is the norm in the industry because this is the first time I've bought a car new enough to need regular maintenance from a dealership, but I have to say I am utterly underwhelmed with the way the service department is set up. First of all, the staff tell customers they "fail" if they don't get a 5 star review. *** **** ******* ** **** **** **** ** **** ***** ******* ***** *** ********* **** *** **** **** ** ** *** *** **** *********** ******* *** ************ the dealership service shop ** ** ****** ** ******* ********, no one actually LOOKS at the car beyond what's on their checklist. I have had a battery replaced needlessly, with an inferior battery to the one I had when the problem was NOT the battery. Cost me $200 for a battery that continues to run down because I have an electrical problem that no one bothered to identify or resolve. To add insult to injury, when I got the "checklist" back from the package they sold me, I see that they checked off charging the battery as part of the package they charged me for. That would be the battery they replaced. I've had other issues. They replaced an oil plug with a factory deficient plug. It happens. Not the worst case scenario, but once they realized the plugs leaked, you would think someone would have contacted me. They didn't. I almost had engine damage as a result. When I contacted them, they were great about acknowledging right away where the problem came from, but seriously...if I was running the business, every customer would have got a phone call and a complementary coffee cup--or something! Here's where I think the problem is. I am an average customer. I don't have a lot of extra cash kicking around, but I AM on board with the idea of going to a ***** dealership to get service with manufacturer's parts. I think the mechanics who work in a dealership should be the best in the business, *** ****** *** *** ********** ** **** **** **** ** ******* *** ****** ****. *** ********* **** *** ****** **** ** **** ******** I've had to remind people on several occasions what the car's history is. * ***** **** **** *** **** ***** ** **** ***** ****** **** *** *** it's a shame because the aftercare is the PRIMARY REASON I would opt to buy my next car elsewhere.
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