Business ProfileforMopac Auto Supply

Purchased almost 3k in parts for my ****** at the beginning of February 2022. Was told some parts would take 4-6weeks to arrive. After 9 weeks of patiently waiting for parts to arrive, I finally called in to see what was going on. Was told they were having issues getting parts from their distributor. Justin and I worked around a solution, taking parts that had arrived and refunding me the parts that were missing. Feeling satisfied with Justin's service, I booked an appointment 2weeks in advance to get my car Dyno tuned. The appointment was scheduled for Easter Monday, and I was assured that they would be open for business. Fast forward to the day of. Having forgone the long weekend vacation I had initially planned with my family to be able to make the appointment early Monday morning at 0930 (this car upgrading was my gift to myself for my **** bday, so family was alright to miss out on vacationing), my **** *** ******** (following in another vehicle) set out with me to their location in Langley. As I was ON THE ROAD to the appointment, I received a call from Kelly stating that their technician, who does V6 Dyno tuning, had called in sick, and I would need to reschedule. I mention that it's the day of the appointment, I'm half way to the shop, and is there someone else there that can provide servicing. I'm told no. When I ask to speak to a manager, Kelly refuses and asks what do I want him to do about it?. There's NO apology, and ZERO effort to try to smooth the situation other than to reschedule an appointment that THEY'RE cancelling. I tell him this is terrible customer service, and ask what he's willing to do to rectify this situation. His response is to simply reschedule. I arrived at the store, family in tow, and was told to "**** *** *** ** *** ******" (Kelly) when I tell him he's ill equipped to deal with customers. Justin finally apologizes, and refunds a hyper tuner I had bought for the Dyno. Rick and John D***, ** ****** ****** ************ ***** ** ****

First of all, we do apologize again for the need to reschedule your appointment, as our dyno technician had tested positive for Covid, as you were told. The unforeseen circumstances did mean we only had the option to reschedule your appointment. We have reprimanded our salesman, Kelly, in regards to his inappropriate response to your suggestion that he should be "flipping burgers for a living". Sincerely, Management of Mopac Auto Supply