Customer ReviewsforLaPorte Moving & Storage Systems Limited

Original quote was high but we chose LaPorte because Jessie seemed the most thorough. We paid packers come to pack "breakables and kitchen dishes" as well as wardrobe boxes for closets. Move went well. We paid LaPorte extra to hold our belongings for 2 weeks. Note: when delivery was confirmed LaPorte had the wrong house address. Items were delivered on time. When we unpacked we found a box labelled "pictures and dresser stuff". We did NOT ask for dressers to be pack. In fact, I specifically asked if i had to pack them I was told no.The dressers can be left "as is", the movers would stuff them with paper. We emptied the box labeled pictures and dresser stuff to find only a few items to be in it. The entire night stand was empty as well as the top drawer of the dresser. The other dressers and night stand we packed with paper as discussed. We continued opening boxes expecting to find the remaining items missing from the dresser/night stand.We did NOT. Sentimental items are gone. Items from my ******** dad. We contacted LaPorte, was told to submit a claim. We submitted a claim and also requested that our empty boxes be picked up. I was told they would ONLY pick up boxes "they packed" and the boxes "we packed" I would have to deliver back. Then I was told with a short haul they do not pick them up. A local company was arranged to pick up boxes to which we paid an additional $100. Laporte gave the wrong address to this pick up company. Our claim was processed and they refused to reimburse us the amount claimed. Instead, offered to give back the extra insurance premium I paid. They declined further reimbursement because "they only packed breakables and kitchen items" and "there is no proof the items lost existed." I sent a photo of the box labelled "pictures and dresser stuff" showing it was packed by their employee. The refund of the extra insurance I paid is sufficient they said. It is NOT. I would rather have my dads things.The refund chq went to wrong address.

We used La Porte to move our household June 30 and while the movers themselves were polite and courteous, the estimate done by La Porte (by Jesse) was so underestimated that we were forced to move the remainder material (ourselves and the realtor the next morning) into a rented storage unit using a rented van (we took an additional 8 trips to clear it out). We booked in April, paid the deposit (La Porte’s costs were the highest of 4 but we were relying on the reputation to ensure our move went smoothly). We questioned the size of truck when it arrived but was told not to worry they were amazing packers. When they were finished, no one called for a second truck, they left and we were left with a garage full. We tried to reach the office but was told Jesse was away and no call back or even acknowledgment that there was an issue. Since then we have contacted the office 4 times and although polite, they promised to get back to us the next day and they haven't. We lived up to our end of the deal – La Porte did not – we paid in full all the money asking, tipped the movers, ensured they had access to water.