Business ProfileforAMJ Campbell

AMJ Campbell provided the service of packing and moving my family from *********, ** to ************************ from Aug *****. We paid them $25,769.88. The issues started with the packers when they arrived, complaining about taking the job and having to miss a family event to do the job. We used ******** as the booking agent as they moved us to *********, ** in 2017. The ******* franchise insisted on taking the job and not allowing ******** to complete it. Upon pick up, the drivers did not load everything they were asked to load. They refused to load the hot tub and I had to have it loaded by ********** The movers also damaged drywall in both homes. Upon delivery, they damaged the asphalt and did not follow procedure on checking off each box that was identified at pick up. Therefore, we have no idea if all boxes were delivered. I asked for the sheet and was refused it. While unpacking, they threw anything folded into boxes with no care. All items have to be refolded upon unpacking. Many boxes were mislabeled which meant they ended up on the wrong rooms. We have several items broken and missing that is not being replaced such as broken bowl, pizza plate, and shredder. Missing salad plates, vacuum filters, food storage containers, wireless adapters, apple tv remote, one shoe, a mop and bucket, one black ***** earring, ******** cashmere scarf, ******** wool scarf and ****** cashmere scarf. A few days later, I asked for the weight on the shipment and was told 19,000lbs. I questioned the round figured and it turns out they **** and the shipment weight was 17,920lbs.We have been reimbursed for the weight discrepancy, items not packed requiring me to go back to retrieve them, drywall damage at both sites, and a few broken items not mentioned above. They refuse to amicably resolve the missing and damaged items ($7,724.53), hot tub origin loading cost ($309.75), damaged asphalt ($2,541.00), and a partial refund on the packing services ($1,893.97). This is what I am seeking.