11 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Terry M
5 stars03/04/2024
The 5' X 10' exercise mat is wonderful, ample support and cushion! We are creating an exercise area in our basement for boxing; yoga; pilates; and any other type of work out where you require a good mat for posture and comfort. Just what we needed!Review from Richard W
5 stars01/11/2023
We received our custom welcome mat from Canada Mats for our office, we are more than pleased with how it turned out. We will be purchasing a second set in the near future. Thank you *** ***!Review from Liana G
4 stars14/09/2023
Had a little trouble finding the back of the store due to construction in the front and a truck blocking the lane but otherwise staff, especially ***, were all very nice. *** was especially helpful on the phone when I first called in to check if the mats I needed were in stock. She was even more lovely in person, helpful, friendly and efficient. The Titan rubber mats were for a new home gym and so far has withstood construction crew, kids, and 2 large dogs walking all over them. Easy to clean and durable. I would recommend the product and had good experience with this company.Review from Laura R
1 star16/02/2023
Mat started falling apart within weeks. Sent it back for repairs and it fell apart again shortly after. Poor product for the cost. Beware of purchasing.Review from Holly E
1 star13/12/2022
We paid for our order at the end of June 2022 and we were told the production lead time was 8-12 weeks. It's now Dec.13.2022 and we still haven't received our order. Throughout October, we had to constantly contact the office to find out what was going on; no one called or emailed us in September to let us know there would be delays. Now, our phone calls and emails from the past 2 weeks are not being returned. We can't review the product because we haven't received it, but the customer service that started out well in June is now non-existent in December.Review from Don G
5 stars18/11/2022
Canada mats did a great job supplying our custom size mat for our foyer area. The mats they supply are far superior to any mat you will find in a retail store * ******** ***** **** ****** **** ******** ****. These mats are made to last for years and can be easily cleaned by hosing off outside in the summer. We ordered ours with a rubber edging which gives a nice finished look. They have a superior thick rubber backing that will stop any moisture from going through to the flooring. The carpet itself allows moisture through to the backing where it can evaporate without compressing the fabric. Maria was very helpful and knowledgeable about the product and it arrived at our door in a timely manner. We are loving this carpet after years of dealing with inferior products that last a year and then need replacing.Review from Phil D
5 stars10/11/2022
So far I’ve had great service. Very quick to respond to my questions and doing their best to accommodate my needs. Looking forward to getting my order.Review from Joe T
5 stars17/10/2022
My experience was very positive when trying to order product and get feedback. Maria who took care of my order was amazing. very helpful and responsive. Thank youReview from Nazrien
1 star13/10/2022
****** *** **** *********. I ordered comfort flow mat, size 2' x 3'. It is very different from the photos shown on the website. It is poorly made, with jagged edges and some holes that are not fully perforated. And the dimensions are shorter than what is stated (it's about 22" x 33", not 24" x 36"). Honestly, because of how defective it is, I think it would be unfair for me to have to pay for the return shipping. Their refund policy states that not only do I have to pay for return shipping, they will not give me the refund for the shipping cost. ** * ****** * ***** ******* ******** * ***** **** ******* ********* ******* ** *******Review from Anne S
5 stars15/11/2021
After many searches I was fortunate to have gotten in touch with Scott. He understood the issue at hand and assisted in finding a high quality mat, in the exact size required for the space. He asked if I could share my order number to ensure the order would still leave that same afternoon. Less then 2 hours I received a shipping notification from *****. Service. Quality and competitive prices all under one roof! Scott was a pleasure to work with, professional, courteous and efficient. Thank you!! I’ll be shopping here again in the future.
Customer Review Rating
Average of 11 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.