Business ProfileforReynolds Cabinet Shop

Working with Reynold cabinets turned out to be like a nightmare for us. We selected them based on their BBB review and some older reviews on social media. We are not having problem getting wgat we already paid for. We have paid 95% of full order for the kitchen cabinets to Reynolds cabinets in July 2023. The full project cost is 48,994.70 and Jamie Reynolds required that we have to pay 95% of the full amount in order to deliver the cabinets. We have paid on July 20th and he delivered partial cabinets on July 24th. Installer came and installed few cabinets on day one and then he was gone for couple of weeks. Jamie booked the installer to come back again for two days, install few parts and then he was gone again for couple of weeks, Some part that were initially delivered were wrong size and had to be redone in our apartment and some had to be built from the scratch since they couldn't been fixed. We have been in conversations with Jamie trying to get date and timeline for finishing the kitchen cabinets and two vanities and all we got during these 3 months were dates that were being postponed at the last minute with various excuses. We have long email threads (attached to this complaint) showing that on multiple occasions he would not respond to our emails and phone calls nor he would call us when he would say. For 3 months we haven't had running water in the apartment and had to keep canceling other trades (plumber, electrician) that were dependent on Jamie finishing work. We have a list of things that needs to be done and have shared that list with Jamie multiple time. We been talking to Jamie since October 6th about having missing parts delivered and completing installation with him giving us the date then moving it again multiple times for different reasons. We have incurred additional expenses due these numerous delays and right now we don't see a way to get Jamie to finish the work he started and we paid for. We ask you to help us to have this completed.