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            Customer ReviewsforSurf Internet

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            3 Customer Reviews

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            • Review from Natalie v

              1 star

              28/06/2023

              I'm a customer since 2016/23. "I've got to leave" and their customer service is the worst!!! it's going on 10 days that I've not been able to work streaming on line. the manager ****** said she was going to call me back today...it's 11:30am So fare she has not. All she and the rest of the bullies are trying to do is up sell me. buy our new modem and router. I had one of the people call me cause I was $5 short on my bill and told me I would be cut off. I'm sure they like recording pushing around the customers on the phone. they ****** an abusively bulling customer relationship. I'll only tell people to stay away from this cheapskate, gas-lighting customer abusive, crappy ******************** provider.
            • Review from Abraham D

              1 star

              10/05/2023

              Customer service is horrible. I've been made to call Surf on order to get updates on service install. Communication isn't their strongest value!
            • Review from I. S.

              1 star

              09/06/2021

              I have disconnected Surf Internet service on May 15, 2021 and requested a refund as I paid one year in advance. I have been told that I eligible for a refund by their sales team, but I never received it and Surf Internet is just continuing ignoring my emails. This is very unprofessional way of doing business.

              Surf Internet Response

              10/06/2021

              Dear *****, You have sent us an email asking about the refund on Jun 8ths, we replied back on June 9th, with confirmation of the refund transaction was completed already on: Date:05/18/2021 07:29:51 PM hope this helps, thank you,

              Customer Response

              10/06/2021

              I got the refund from Surf Internet, my apologies. But I wouldn't complain to BBB if you guys would've answered my multiple emails and not kept silent for 2 weeks.

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