Business ProfileforLambert Plumbing & Heating

I schedule Lambert Plumbing & Heating, LTD plumber on January 30th Tuesday to inspect a leaking drain pipe cleanout in my living room. The technician arrives at around 10:55 AM. He brought a Straight Pipe Wrench, Hammer, and Screw Driver in a bucket. He then opened up the cleanout cover. The cleanout turns out to have a slotted rectangular recessed adaptor. He proceeded to use the s**** and hammer on the cleanout to try to get the build-up material off, plus try to get the cleanout to open by hammering on it with a s**** This did not work, so he started to ****** and ******* how to open this type of cleanout. After that, he went back to his van and got a prybar, crowbar, and a plier and tried to spin the cleanout open again. It did not work. Then he proceeded to hammer on the cleanout again to get the build-up material off. Then he told me that the glue around the cleanout might be new, even though there were already sewage ****s on it. If they were new, there shouldn't be a sewage **** on them. Due to such action, I then call off the work because it seems to me from the surface that he doesn't have the tools to open the cleanouts or the knowledge. I don't want him to break the entire pipe and we will not be able to use the washroom at all. I talked to the technician and the guy that booked this visit on the phone and they indicated that since a technician is already sent out, they have to charge me. During the booking, I did tell them to the best of my knowledge that the cleanout might already be moving because that's what I saw from a distance when the Strata sent their technician here to inspect, however, I did state that this technician is not a plumber. On my later call to them the following day to obtain the invoice and official documentation for insurance, I did mention that the technician did not have the right tool, but the person from Lamber on the call did not respond to that.**** ***** ** ***** ******* ** ****** ******** ***** **************