Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          BC Fireplace Service Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBC Fireplace Service Inc.

            Fireplace
            BBB accredited business

            Contact Information

            30 816 Boyd St

            New Westminster, BC V3M 6N1

            Visit Website
            Email this Business
            (604) 540-6151

            Business hours

            8:30 AM - 4:30 PM
            Business Hours
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            8:30 AM - 4:30 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 29/8/2014

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            BC Fireplace Service Inc. inspect, clean, and repair furnaces and fireplaces. They work on all models of gas fireplaces, service and install furnaces, air conditioning, and on-demand water heaters. 

            Business Details

            Location of This Business
            30 816 Boyd St, New Westminster, BC V3M 6N1
            Email this Business
            BBB File Opened:
            12/10/2004
            Years in Business:
            26
            Business Started:
            3/7/1997
            Business Incorporated:
            8/1/2003
            Accredited Since:
            29/8/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:30 AM - 4:30 PM
            T:
            8:30 AM - 4:30 PM
            W:
            8:30 AM - 4:30 PM
            Th:
            8:30 AM - 4:30 PM
            F:
            8:30 AM - 4:30 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Andrew Turnock, President/Director
            Contact Information

            Principal

            • Andrew Turnock, President/Director

            Customer Contact

            • Andrew Turnock, President/Director
            Additional Contact Information

            Fax Numbers

            • (604) 540-5568
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/10/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            September 29, 2023 I had a technician come in for a service call to fix my Electric fireplace. He told me its 14 years old and I need to buy a new one. Electric Fireplaces last 10 years he told me. He didn't do any work to it, didn't even try to take anything apart to look closer. Three weeks prior I booked the apt and told the service desk girl how old it was, and what company made it. It would have been nice to be told on the phone that Electric fireplaces only last 10 years. I would not have wasted the 189$ for no reason. I reached out to them after I had paid for the call to see if they could adjust the price for me because I felt it was unfair. One of the things they said to me is, they have to make every call count.Thats not what you want to hear from a business.
            Read More
            Read 2 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Leila H

            12/02/2022

            I have read the reviews here and could not disagree more. We had a 30 year plus fireplace and it was not safe! I called BC Fireplace and am very happy with the service, the quote, the people I came into contact with and the product. Michelle and Heather were very helpful and prompt with the quote and Jordan and Theo, the installers, were respectful of us and our home. We were told the job could take 5 hours and they were finished in 3! It was a complex job with trips to the basement and up on the roof! I have no hesitation in recommending B.C. Fireplace!

            BC Fireplace Service Inc. Response

            15/02/2022

            *****, Thank yo very much for taking the time to write such a kind review. We appreciate it, and enjoyed working with you on your new fireplace project! Enjoy it for years to come.
            Read 5 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.