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          Find a Location

          Cruise Connections Canada has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforCruise Connections Canada

            Cruises
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 26/11/1993

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Cruise Connections Canada are multilingual cruise specialists

            Business Details

            BBB File Opened:
            29/11/1993
            Years in Business:
            30
            Business Started:
            1/9/1993
            Business Started Locally:
            1/9/1993
            Business Incorporated:
            18/8/2015
            Accredited Since:
            26/11/1993
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • 2943263 Canada Inc
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:00 PM
            T:
            7:00 AM - 5:00 PM
            W:
            7:00 AM - 5:00 PM
            Th:
            7:00 AM - 5:00 PM
            F:
            7:00 AM - 5:00 PM
            Sa:
            8:00 AM - 4:00 PM
            Su:
            Closed
            Business Management
            • Sanjay Goel, President
            • Bob Ogilvie, Sales Manager
            • Criz Punsalan, Vice President of Sales and Marketing
            Contact Information

            Principal

            • Sanjay Goel, President

            Customer Contact

            • Sanjay Goel, President
            • Bob Ogilvie, Sales Manager
            Additional Contact Information

            Fax Numbers

            • (604) 689-9283
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            15/06/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            My name is **** and I had booked Antarctic trip with cruise connect from 10Feb to 21Feb 2023, they are around 15 people from all over North America, ********* and ***** from my group.This email is in regards to the payment that I need to dispute with your company, I had been contacted with one of your crew ****** and price is **** CAD per person, I requested a reserve on this and nothing was made(I need to arrange money for 2 people and it takes time). when I got money and asked about cruise 1 business day later, I was been transferred to another crew ****** which she assumed that I speak ******* and was contacting with ****** before. When I was transferred to ****** and price had been increased to **** CAD, and I was informed if you do not need it, I am happy to sell it to someone else.Firstly, I do not want to be involved in this bonus or commission fight between your crews(why they transfer me around without inform me). Secondly, I feel they are discriminations and why ****** do not serve me? And lastly I never agree to pay **** and that is only ****** had forced me and telling me that your previous booking had been cancelled with no reasons. I had been charged total $800 CAD extra and I request a full refund of it, and I had tried to contact the business manager ***, he had put me on hold and this had been over 2 months now.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Irene S

            1 star

            15/06/2023

            It appears nobody talks to or leaves messages for others. Had to cancel a booking which I did 3 times before a date and still the deposit went through I was assured all was done but clearly it wasnt. Thankfully there are other travel agents!!

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