BBB Accredited Business Profile

CBV Collection Services Ltd.

CBV Collection Services Ltd.

(888) 311-1121

CBV Collection Services Ltd.

96 years in business
Headquarters
20 4664 Lougheed Hwy
Burnaby, BC V5C 5T5
Additional Phone Numbers
  • (604) 661-7907
  • (604) 661-7949
  • (604) 687-4559
  • (778) 330-2284
  • (403) 543-3257
  • (604) 296-3239
BBB File Opened: 27/11/1996
Business Started: 01/01/1921
Business Started Locally: 01/01/1921
Business Management
  • Paulina Spizzirri, Manager
Contact Information
  • Compliance Division, Manager
  • Emily Lacanilao, Manager
  • Bob Richards, President/CEO
  • Gary Sandhu, Director of Operations
Business Category
  • Collection Agencies
Alternate Business Names
  • CBV Collection Services
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business

NR

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On January 29, 2015: Consumer Protection BC has completed a reconsideration of a previous decision that resulted in an Administrative Penalty issued against CBV Collection Services Ltd. (CBV), a licensed debt collection company. After a reconsideration ... Read More

Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On April 8, 2015: The Service Alberta, Fair Trading department informed that CBV Collection Services Ltd engaged in collection activities on a debt where the last payment or written acknowledgement was more than six years previous.

The Fair Trading Depar... Read More

Government Action

On June 28, 2017: The Supreme Court of British Columbia has confirmed Consumer Protection BC's finding that CBV Collection Services Ltd. (CBV), a national debt collection agency, broke the province's Consumer Protection Law.

After the release of Consumer Protection BC's decision in 2015, CBV disagreed with the interpretation of the law and applied for a Judicial Review of the decision. The Supreme Court of British Columbia judgment, published on... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
This business has no rating at this time.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

CBV Collection Services Ltd.

CBV Collection Services Ltd.

BBB ACCREDITATION SINCE 01/01/1997

Customer Review Rating:

15%
77%