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          Find a Location

          Canadian Safe-Step Tubs Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCanadian Safe-Step Tubs Inc.

            Walk-In Tubs
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            B103 9000 Bill Fox Way

            Burnaby, BC V5J 5J3

            Visit Website
            (604) 454-0115

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            Customer Reviews

            3.86/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            30 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/2/2003

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Canadian Safe-Step Tubs Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              B103 9000 Bill Fox Way, Burnaby, BC V5J 5J3
              BBB File Opened:
              31/12/1992
              Years in Business:
              27
              Business Started:
              15/10/1996
              Business Started Locally:
              1/10/2002
              Business Incorporated:
              29/9/2008
              Accredited Since:
              7/2/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Rebno Capital Inc.
              • Canadian Safe Step Walk-In Tub Co.
              Business Management
              • Larry Rathbone, Vice President of Operations
              • Kevin Blair, National Sales Manager
              • Robert James Hartley, Chairperson
              Contact Information

              Principal

              • Robert James Hartley, Chairperson

              Customer Contact

              • Kevin Blair, National Sales Manager
              Additional Contact Information

              Fax Numbers

              • (604) 454-0117
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              30 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              24/01/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On January 4, 2024 a representative from the company came to my house via appointment to determine our suitability for and offer a safe-step tub for sale and installation. I accepted the offer and provided a down-payment via credit card in the amount of $3,176.25.After the representative left, I did some more research and found that the company's track record with servicing warranty requests is not very good at all, and for that reason I decided to opt out of the contract.I sent email notice saying that I wanted to terminate the contract and get my money back on January 5, 2024, one day after signing the contract. I received email confirmation that the company had received my notice and that they would be calling **** never did receive a call or a refund so I called them last Thursday, January 19, 2024 and was assured that I would receive a refund to my credit card "early next week".It is now the 24th and no such refund has occurred. I note that there have been other occurrences from their other customers where they had to resort to filing a BBB complaint in order to get a refund so this is why I am here.Note that your site did not allow me to enter my actual postal code which is V3C 6J6. (I had entered "*****" in that field because it was the only way in which I could electronically file this complaint).
              Read More
              Read 29 More Complaints

              Customer Reviews

              14 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Wilfred P

              15/12/2023

              A representative was sent to our home for the installation of a Safe Step-in Tub. During the visit the representative filled out an BC Rebate for Accessible Home Application form for her to submit and assured my wife that we would get a ***** to help with the cost of installing the Safe Step Walk-in tub. A tradesman was hired and the tub was install. When I enquired to B.C. Housing on Dec 4 2023 about the ***** *********** I was asked if the work for the tub installation was done and paid for. I replied yes. We received a letter today declining our *********** on the grounds that our *********** needed to be approved by ******* before material or adaptations being completed.. We believe that the representative for Safe Step-in tub misled us to secure a sale and we lost our ***** ************ The ******** FILE number is ******* for information. A help in this matter and possible review of our ***** *********** would be appreciated.
              Read 13 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

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