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          Maple Ridge Chrysler Jeep Dodge has 1 locations, listed below.

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            Business ProfileforMaple Ridge Chrysler Jeep Dodge

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.1/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 31/7/2014

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            8/2/2006
            Years in Business:
            17
            Business Started:
            11/5/2006
            Business Incorporated:
            16/3/2006
            Accredited Since:
            31/7/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • AutoCanada MR Motors GP Inc
            Related Businesses
            Business Management
            • Paul Antony, Director
            • Mr. Kris Laughton, General Manager
            Contact Information

            Principal

            • Paul Antony, Director
            Additional Contact Information

            Fax Numbers

            • (604) 465-8930
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            26/05/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I went to Maple Ridge Chrysler looking to get out of my ****** leaf into a hybrid vehicle. The sales man ************************* told me that he can put me in a truck for 3 months and defer the payments while my credit grows. And At the end of the 3 months I can return the truck without any Hassle, when youre the biggest dealership in the lower mainland you can do these things. I went back approximately 10 days after the transaction April 14th, and they told me that they never said that I would only have it for 3 months. I told them I would not ever agree to a $592 a month payment if I thought Id be paying it at the end of the term.They deferred the payments for the 3 months because the whole deal was that Id be handing it back to them after that.I have been scammed out of $78,000 and cannot hardly sleep at night due to the stress they have caused me. I have tried the *** but they said because I signed the papers theres no proof. But the proof is they deferred the payments for the 3 months to make me believe I could simply return it.I need help please
            Read More

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ricky A

            14/11/2023

            I recently experienced a deeply disappointing situation with Mapleridge Chrysler that I feel compelled to share. A few nights ago, during a particularly stressful drive to ******* ******** **** ** **** *** **** *****, we encountered a tire issue. The tire was slashed, necessitating an immediate replacement with the spare. However, to our dismay, the crucial "key" required for accessing the spare tire was missing from the vehicle's jack kit. Instead, we found superfluous rods, but not what was essential. This was particularly frustrating as the only service my vehicle had undergone was a tire replacement at Mapleridge Chrysler a few months prior, during which no one else would have needed to use this jack kit. In our time of need, the response from Mapleridge Chrysler's service department was utterly disheartening. My attempts to reach them for assistance resulted in being shuffled between different teams, with no resolution. The severity of our situation seemed to be lost on them – stranded in the cold, rainy night with a **** child, and unable to get help from towing companies due to the missing "key". The thought of what could have happened if this occurred on a busy highway is frightening. To this day, as I write this, I am yet to receive any form of contact from the dealership, despite my efforts to reach out. The responses I did get were unhelpful, redirecting me from one department to another. This level of incompetence, lack of leadership, and what seems like ********** ********* practices are unacceptable. I strongly believe that such practices by a dealership like Mapleridge Chrysler should not be tolerated. Their lack of accountability and disregard for customer safety is not only disappointing but also deeply concerning.

            Maple Ridge Chrysler Jeep Dodge Response

            16/11/2023

            Hi,

                  I apologize for your experience at the store, this should have never happened. I am very curious who you spoke with during this crisis and left you stranded on the road. Please feel free to reach out to me and I would be happy to get your wheel lock situation sorted.

             

            James Plowright

            604-465-8931

            [email protected]

            Local BBB

            BBB serving Mainland British Columbia

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