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Find a Location

Maple Ridge Volkswagen has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMaple Ridge Volkswagen

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 30/4/2012

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Naoke Rudge Volkswagen provide services for purchasing of New Vehicles, Pre-Owned Vehicles, Certified Pre-Owned Vehicles along with their Service Centre they will service your car and order parts.

    Business Details

    Location of This Business
    20279 Lougheed Hwy, Maple Ridge, BC V2X 2P6
    BBB File Opened:
    20/7/2010
    Years in Business:
    15
    Business Started:
    1/12/2008
    Business Incorporated:
    2/10/2008
    Accredited Since:
    30/4/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • AutoCanada MR LP by its General Partner of Maple Ridge Auto GP Inc
    • AutoCanada
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 8:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    10:00 AM - 5:00 PM
    Business Management
    • Amanda Smith, Administrator
    • AJ Hurford, Manager of Marketing
    • Adam Walker, Sales Manager
    • Chris Thimer, Service Manager
    • Karly Remeika, Marketing Assistant
    • Paul Antony, Director
    • Michael Rawluk, Director
    • Robert McKenzie, Sales Manager
    Contact Information

    Principal

    • Paul Antony, Director
    • Michael Rawluk, Director

    Customer Contact

    • Robert McKenzie, Sales Manager
    Additional Contact Information

    Fax Numbers

    • (604) 460-8292
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/05/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Had issues with straight lying from Adam the Sales Manager. Was not forthright on deal numbers, total cost of lease/car, etc. Scott in finance then had me sign documents without explaining anything or letting me know he had me sign my rights away from ‘cooling off period’. Wouldn’t allow me to the cooling off period when I found all the lies made and Extra costs they had written into the lease. Told me this was a legally binding document. Did exchange the car for a lower priced one as they had flat out lied about what I could write off for taxes. Tried to have me sign my rights away from legal action. Did not provide me with the dealership promotions of the month. Called me weeks later to say they made an error and needed me to resign lease - numbers had been changed again. I did not feel comfortable with this and told them so. No response - did not take any following payments (had already paid first month) from my account even with the bank info direct payment and signed lease. Sent me a text message stating the car then had a lien on it as I hadn’t paid in 2 months? Which actually wasn’t true. The list goes on. I have spent at least 10 hours at this dealership and apparently the lease I have is not valid? They made a mistake but can’t tell me why other numbers have changed on the lease and why it is legal for them to change the lease but I wasn’t legally allowed? I have witnessed consistent lies and concerned this yet another.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Randy M

    1 star

    28/05/2021

    Most ***** service dept I have ever dealt with. Failed an out of province vehicle on a BC inspection. I fixed all the items, even the ones they missed and misdiagnosed. Now they have found a new item. According to the inspection manual, it’s not a fail. I showed them the page from the inspection manual. They won’t budge. **** *** ****** ** ***** *** ********** ********* *** **** ** *** **** ****** **** *******. Will be following up with the inspection authorities.

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

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