Winnipeg, MB - This month North Americans will spend billions on costumes, scary décor, and candy. It’s the second largest shopping holiday next to Christmas. The problem, however, is that many stores that sell spooky items only show up once a year.
Every year, shoppers report missing or damaged pieces and unclear return policies. When customers go to exchange or report a problem, the store has packed up and left without a trace or has a “no refund” policy.
To avoid becoming a victim, BBB recommends consumers buy from companies they are familiar with, research new stores and ask for year-round contact information for seasonal stores. Consumers should also save receipts, ask about return policies and remember to use companies that have operated in the community for a number of years and have a good reputation if possible.
Finally, if the store allows, it is always wise to try on the costume while at the location in order to avoid future problems. In this manner, consumers can be sure that the costume fits well and is complete as advertised on the package.
BBB offers the following tips to avoid problems shopping at seasonal Halloween stores:
“This is also a time for the public to be good consumers,” says Len Andrusiak, President and CEO of BBB serving Manitoba and NW Ontario. “This is one of those holidays where ‘wardrobing’ can be a problem. Wardrobing is when a consumer buys a bunch of stuff with the intent of returning it right after the big event for a full refund. BBB sees this as a deceptive practice and can cost a business money. Trust goes both ways in a marketplace.”
Len Andrusiak, President & CEO
Better Business Bureau of Manitoba and NW Ontario
1030 B Empress Street
For more than 100 years, Better Business Bureau has been helping people find businesses and brands they can trust. In 2016, people turned to BBB more than 165 million times for BBB Business Reviews, all available for free at bbb.org. BBB Serving Manitoba and NW Ontario, founded in 1930 and is one of 108 local, independent BBBs in the U.S., Canada and Mexico. In 2016, consumers turned to BBB Serving Manitoba and NW Ontario more than 375 thousand times for Business Reviews.