Scam Using BBB Name Targeting Business across North America

September 11, 2017

Winnipeg, MB – A new email scam is making the rounds targeting businesses across North America. Better Business Bureau is warning business owners and consumers that scammers are using the BBB name and logo to fraudulently claim companies are “violating the Fair Labor Standards Act,” the “Safety and Health Act,” and other ominous sounding notices.

These emails are fake!!!
They are designed to get the recipient to click on a link, which may be used to download malware that can infect the recipient’s computer, steal passwords, or hack a company’s records. The following is how the email appears:

From: Barbara J Shepard []
Sent: Tuesday, September 12, 2017 9:23 AM
To: Careers <careers@********.ca>
Subject: 983262806562:17

This notification has been automatically sent to you because BBB has received an abuse, claiming that your company is violating the The Safety and Health Act.

You can download the text file with the explication of abuse by following the link

We also request that you give a short message within 24 hours to us. This response should contain info about what you intend to do about it.

Important notice:
When replying to us, please keep the abuse ID "983262806562:17" unchanged in the subject .

Better Business Bureau
Abuse Department
Barbara J Shepard

“This isn’t the first time we’ve seen this kind of a scam where BBB is used in a fraudulent way,” says Len Andrusiak, President and CEO of BBB serving Manitoba and NW Ontario. “This is one is particularly concerning because it’s showing up everywhere and the wording sounds pretty official. We can confirm it’s not coming from BBB. One can easily see the sending email address has nothing to do with BBB. As well, BBB does not deal with health and safety related complaints.”

If you get an email that claims it is from BBB:

1. Do NOT click on any links or attachments.

2. Read the email carefully for signs that it may be fake (for example, misspellings, grammar, generic greetings such as “Dear member” instead of a name, etc.).

3. Be wary of any urgent instructions to take specified action such as “Click on the link or your account will be closed.”

4. Hover your mouse over links without clicking to see if the address is truly from The URL in the text should match the URL that your mouse detects. If the two do not match, it is most likely a scam.

5. Send a copy of the email to (Note: This address is only for scams that use the BBB name or logo)

6. Delete the email from your computer completely (be sure to empty your “trash can” or “recycling bin,” as well).

7. Run anti-virus software updates frequently and do a full system scan.

8. Keep a close eye on your bank statements for any unexpected or unexplained transactions.

9. If you have clicked on any of the links within the email, immediately change your email and network passwords AND notify your local IT provider for next steps and actions.

If you have a business and are not certain whether the complaint is legitimate, , contact BBB serving Mainland BC.

Media Contacts:

Len Andrusiak, President & CEO
Better Business Bureau of Manitoba and NW Ontario
1030 B Empress Street
Winnipeg, MB
R3G 3H4

About BBB:

For more than 100 years, Better Business Bureau has been helping people find businesses and brands they can trust. In 2016, people turned to BBB more than 165 million times for BBB Business Reviews, all available for free at BBB Serving Manitoba and NW Ontario, founded in 1930 and is one of 108 local, independent BBBs in the U.S., Canada and Mexico. In 2016, consumers turned to BBB Serving Manitoba and NW Ontario more than 375 thousand times for Business Reviews.