Business ProfileforReliable Heating & Air Conditioning Ltd.

Our furnace stopped working. We called a Furnace company whom did not have the high switch required to fix our furnace and was told that Reliable has exactly what we need on hand and was being sent to them. We arranged for them to come and install the high switch which had gone on Furnace. Identified by both first furnace company and Reliable upon arrival. However, the piece Reliable brought and said was our correct piece was indeed not correct and would not work. They were given the correct serial number and make and model by other furnace company so we made sure they had it again when they left the first time with the wrong piece while we waited for our correct piece to be ordered and come in. A number of days later upon calling to see how much longer it would take, we were told that there was an older furnace being removed and replaced that would suffice and work in our furnace. We agreed to buying it and having it installed as it would be much quicker in middle of winter and my mother was very cold and shivering without heat. They told my mother that she needed to give her visa to Reliable to secure the three tiny heaters that were lent to us and told we would not be charged as it is a deposit only in case we broke one of their heaters. My 82 year old mother obliged with trust in the word of the worker and company. Today we went to the bank and discovered that Reliable had charged my mother on her visa for $******* I called Reliable and asked when the part is coming in. Was told it would come in tomorrow morning and that they can come tomorrow to replace the switch. I then proceeded to inquire why my mother was charged $****** on January 9th, 2023 on her visa considering the deposit was $****** and refundable upon return of heaters. The receptionist told me she charged my mother for the used part and service. I explained that we were told both times that no charges for service would be charged as they were wrong both times with part for furnace. I also reminded her that the $****** hold on visa was only precautionary. The lady said she would refund the money back to mothers account today, *** * **** ** ***** *** **** ** ******** ******* * **** ** *********. *** **** **** ****** ** ** *** *** **** **** ******* ***** ** ****** *** **** **** ** ** *** **** ** **** ********** ********* *** *** ** *** *** *****. They can not seem to get the right part to fix furnace with, and charging ****** * ******* **** for something we never received nor could. *** *** **** ****** ** ****** ******* * **** ** ******** ** **** ****** ******** ** ****** ****** ****** ***** ***** *** ** ******* Had we not discovered this, my mother would have been out $****** and still without a working furnace from Reliable. **** ** *** **** ********** ******* *****