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Business ProfileforCustom Vac Limited
At-a-glance
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Business Details
- Location of This Business
- 1567 Logan Avenue, Winnipeg, MB R3E 1S5
- BBB File Opened:
- 24/4/1970
- Years in Business:
- 54
- Business Started:
- 1/1/1970
- Business Incorporated:
- 5/2/1970
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 6
- Business Management
- Ms. Denise Baker, Vice President
- Contact Information
Principal
- Ms. Denise Baker, Vice President
Customer Contact
- Ms. Denise Baker, Vice President
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Bill K
19/07/2021
We contacted Custom Vac the same day and were told that a credit card would be needed over the phone before anyone would come out to unlock it. When I said that I would not provide my card the person I was speaking with hung up.
A short time later an employee of Custom Vac contacted us and when asked about the lock became defensive and insisted that it was in the original contract when the AC was installed. We reviewed all documentation that we were provided and there was no mention of a lock being installed. The person with whom we spoke with stated that his father would have put that into the contract at the time, however we have no documents to support this and we were not offered a copy of such document. We were also told that it was locked to prevent someone unqualified from working on it. The conversation ended when we were told that no one would be coming out to unlock the AC condenser even if we paid them.
We later contacted several companies and finally found one that was familiar with this type of problem. The owner said he would need to obtain a special tool to unlock the condenser. When asked if he was aware of other situations like this, he stated that he was. *************************************************************** ******************* A technician from the company we contacted attended our residence the following day and unlocked the unit and serviced it.
Custom Vac did not have the authority to lock our personal property without our knowledge, which prevented anyone else from working on it. They stated it was locked to prevent someone unqualified from servicing the unit, however other companies we contacted were qualified to service our AC. Custom Vac put us through a considerable amount of stress during a record heatwave when we had no idea who we could contact to unlock and service our Air Conditioning.
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