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          Custom Vac Limited has 1 locations, listed below.

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            Business ProfileforCustom Vac Limited

            Heating and Air Conditioning

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            24/4/1970
            Years in Business:
            54
            Business Started:
            1/1/1970
            Business Incorporated:
            5/2/1970
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            6
            Business Management
            • Ms. Denise Baker, Vice President
            Contact Information

            Principal

            • Ms. Denise Baker, Vice President

            Customer Contact

            • Ms. Denise Baker, Vice President

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bill K

            1 star

            19/07/2021

            We had Custom Vac install our air conditioner ten years ago and since then have used them for occasional servicing. We recently during this present heatwave contacted another company to service our AC. The technician who attended notified me that he could not service the unit because it was locked and the technician had no way of unlocking the unit.

            We contacted Custom Vac the same day and were told that a credit card would be needed over the phone before anyone would come out to unlock it. When I said that I would not provide my card the person I was speaking with hung up.
            A short time later an employee of Custom Vac contacted us and when asked about the lock became defensive and insisted that it was in the original contract when the AC was installed. We reviewed all documentation that we were provided and there was no mention of a lock being installed. The person with whom we spoke with stated that his father would have put that into the contract at the time, however we have no documents to support this and we were not offered a copy of such document. We were also told that it was locked to prevent someone unqualified from working on it. The conversation ended when we were told that no one would be coming out to unlock the AC condenser even if we paid them.

            We later contacted several companies and finally found one that was familiar with this type of problem. The owner said he would need to obtain a special tool to unlock the condenser. When asked if he was aware of other situations like this, he stated that he was. *************************************************************** ******************* A technician from the company we contacted attended our residence the following day and unlocked the unit and serviced it.

            Custom Vac did not have the authority to lock our personal property without our knowledge, which prevented anyone else from working on it. They stated it was locked to prevent someone unqualified from servicing the unit, however other companies we contacted were qualified to service our AC. Custom Vac put us through a considerable amount of stress during a record heatwave when we had no idea who we could contact to unlock and service our Air Conditioning.





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