Business ProfileforDufresne Furniture & Appliances

About one month ago, my wife and I purchased a new ** washer from Dufresne. We were told it would fit on the base of our existing ** model. When the new washer arrived, it was delivered by Ashley. They began to remove the old one off the base with a hammer, advising us that the new washer would not be stable and would have to be strapped onto it. I decided to keep the base and not install the washer on it for the time being. The delivery was supposed to include installation, which we paid for. They attempted to leave (it was past 6 pm) but I told them to balance it. They set it so it wasn't wobbling but did not use a level to balance it and left. The next morning, I hooked up the water lines myself and balanced it using my level. I set the drain hose properly into the drain and put the traction pads under the feet. They did not leave the shipping bolts, as the manual specifies and we will likely move in a couple of years. We were unable to get any closure on the delivery issues - Dufresne does not talk to anyone directly even though we bought local. On month later the washer was leaking water and shaking. After some confusion, it took a week to get a service rep from a third party to have a look at the washer. He said we used too much soap and to use 1/10 of the normal levels. The machine takes longer to wash loads. He said use extra rinse and to do a tub clean every 2 weeks or sooner to get rid of deposits. He said the manual was wrong. We were told to do only large loads because the washer could become unbalanced. He said to use the Normal setting for everything. He said the old base would work for the new machine, which it most likely would not without a professional installer. ** ***** ** ******* **** *** ****** ** ****** **** ******* *** **** ******** A different third party has been trying to get Dufresne to call us for 2 weeks. Nothing. This whole purchase has been a disaster.