Business ProfileforBest Sleep Centre Inc.

I am writing to you to complain of an encounter with Best Sleep Centre *** *** ***** ******* ********* I recently bought 2 mattresses from Best Sleep Centre. One Queen size (Firm) which I saw in the store and tested for firmness. 2nd mattress (Full size) I asked for a firm mattress which I was told is not available. While in the store, the salesperson Ed S*** says we just found one in the warehouse. I asked that both mattresses be delivered to Winnipeg Beach cottage. They were delivered on Friday, May 26th. (I did not see the full-size mattress as I trusted the salesman) ** **** ** **! However, the full-size mattress was not firm, but rather soft. I phoned today (May 29th) to the store explaining that the full-size mattress was not acceptable as it is not firm as requested. Could they do an exchange. I don’t know who I spoke to but the man was insulting, rude, screamed at me. “You saw what you bought”!! Exchange will cost you double delivery. $****** x 2. Needless to say, I was shocked with this outburst. I feel as a customer, I do have some rights-one of which I am not obliged to keep a product, expensive, which I am not happy with. Please help me as I do need a mattress that is firm. **** * *** ********  The contract does say 120 days for an exchange – no returns- The cost of exchange according to the company is $****** x 2. Since I am in Winnipeg Beach “delivery charge”. * ** ******* ** *** ** *** *** **** **** ******* ** ********* *** ***** *** ****** ******** I feel I am stuck with an expensive mattress which is not what I requested. * ***** **** ********** *** ******** ******* * **** *** ** *** *** ****** ** ****** ***** *** *** **** ***** ****** ***** *** ******* ***** ********* ** *** ***