Business ProfileforMarow Manitoba Ltd.

Sept 10 -17 purchased a 2015 Jeep Patriot: we were rushed through this sales process and made promises that of course went unattended ** ******* ** **** **** **********, offered $1000 cheque as a rebate on warranty, repair of left multi function lever and told there was just 1 key not 2 as previous told at time of signing documentation Sept 27 canceled the highly overpriced Tire and Rim protection plan $3885 and Extended Warranty $8,880 within the 30 day cancellation period (this was on $15,995 vehicle bring total purchase up to over $28K) Sept 29 spoke with the acct executive of the warranty company ********, who confirmed the tire and rim pricing was excessive. He advised us to cancel the tire & rim portion and said dealership was offering a $2000 rebate on warranty. We refused and received confirmation from the warranty company on Oct 11 that it had been cancelled and refund was in the hands of the dealership. I have emailed the dealership 3 times now including an email to the VP without response on the status of this refund to be applied to the bank loan. Last week, just 33 days after deliver the engine light came on. On Monday of this week we took it to a dealership, now 38 days after delivery and just 2103 kms to find we need a new catalytic converter priced at $930. I have emailed the VP detailing all the issues at hand *** *** *** ****** ** **** ***** ********* ** and not received a response of any kind after 2 business days. I am seeking confirmation on the refund to the loan for the cost of the tire & rim plus extended warranty less $135 administration fee and ************ ** repair for the catalytic converter.