Business ProfileforCardinal Moving, LLC

I decided to support a local moving company, Cardinal Movers, instead of opting for a major moving company. Unfortunately, this decision turned out to be a grave mistake. I initially spoke with ******* at Cardinal, discussing the delicate task of moving century-old furniture with immense sentimental value. ******* assured me that their most experienced team, the "A-Team," would handle the move with the utmost care and expertise. The movers, while polite, demonstrated incompetence. They attempted to move the furniture without disassembling it, an absolute necessity given the age and fragility of these precious heirlooms. They neglected to remove drawers and the marble top from a century-old dresser with a mirror attachment. As the movers maneuvered the piece down the stairs, the marble top slid off, shattering into several parts, and sending slivers of marble scattering across the room. I found the dresser's mirror attachment already downstairs, but they had moved it without removing the marble and left the removable top above the mirror on. Fortunately, it was still in one piece. This incident caused irreparable damage to the irreplaceable marble top and extensive damage to other property. Multiple stair steps are gouged with one broken, the carpet at the base of the stairs is torn, and the drywall has a large divot at the midway landing. The movers expressed remorse and repeatedly admitted negligence for trying to move the dresser without removing the marble top. The move was canceled, of course. I was told to contact their office and spoke to *******, as the Manager, Bryan, was unavailable. ******* sent a claim form, which I completed, and attached photographic evidence of the damaged dresser, stairs, and wall. Cardinal's response (*******) was far from satisfactory. He said a "Repair Technician" would be sent out to assess the property damage, concluding his message with an enthusiastic "Thank you!" This response does not align with the gravity of Cardinal's negligence and the subsequent consequences. I requested that the marble slab be replaced and that the matching dresser will have to have a matching marble slab with no response. They are ignoring the damage they have done, through negligence, to an irreplaceable piece of furniture.