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          Find a Location

          Bath Fitter has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Bath Fitter

              2600 Stanley Gault Pkwy Ste 2 Louisville, KY 40223-4197

            Business ProfileforBath Fitter

            Bathroom Design

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Bath Fitter offers custom solutions to meet your bathroom remodeling needs.

            Products & Services

            Custom fit bath tub and walls, Bath Fitter, Moen, Delta

            Business Details

            BBB File Opened:
            6/20/2005
            Years in Business:
            40
            Business Started:
            1/1/1984
            Business Incorporated:
            1/1/1984
            Type of Entity:
            Corporation
            Alternate Business Name
            • National Bath Systems, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Edward Beier, Manager
            • Mr. Eric Silvestrin, Social Media Coordinator
            Contact Information

            Principal

            • Mr. Edward Beier, Manager

            Customer Contact

            • Mr. Edward Beier, Manager
            Additional Contact Information

            Fax Numbers

            • (502) 254-9111
              Other Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/27/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We had Bath Fitters do a home project in Aug 2022. We got on their refer a friend program which we referred a friend to have a home consult and they also decided to have an install done by Bath Fitters. The work was completed at both homes. I did fill out for the 25.00 refer a friend application and also when the install was complete for them i applied for the 100.00 rebate that is offered for the install being complete. This was done online back late August i have contacted the company about my rebate and talked to ******, she looked it up and did see where i applied an she asked if i received ummm no that's why i am calling at this time she said she would forward the information over to another department in the office that would handle this was the week before Thanksgiving. I hadn't heard anything or received anything from them concerning my rebate .So i contacted the salesman by text message to make him aware of the issue he in turn reported that to the manager i gave it over 2 weeks i haven't heard anything so i called the salesman to make him aware of the situation again he couldn't believe no one has reached out about this so here we are making a complaint about the company. I would also like to ad that we had several issues during our bathroom project the salesman and 1 installer were great, and it took several complaints and myself sending pictures to get the manager rout to our home and take care of the issues. In closing i would like to ad that i have a few people asking me about this company and i have chosen not to recommend them at this time because of the way our issues have been handled. I would appreciate my rebates that were offered and i will only be using this company again if i need to have something fixed thru my warranty on their product.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Beverly D

            1 star

            01/15/2024

            I would not use or recommened Bathfitter at all. When I had bathfitter install a step in shower I thought it was nice. But now I would not use them at all because I am having trouble getting water to come out of the shower head. I had a plumber out here and bathfitter install a new pipe (they had to move the one drain pipe away from the bottom side to drain in middle) bathfitter did not wrap the new pipe and now the pipe froze. In order to use the shower I have to water for the pipe to unfroze so the water can flow through. Then I will need to call out the plumber to wrap the pipe so it will not freeze in the future. It is going to run me &200.00 to get this fix when I can and it is hard being a senior citizen on a fix income

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