Customer ReviewsforHumana, Inc.

I started using CenterWell to fulfill my prescriptions along with my wife’s prescriptions because at our age and health conditions we cannot drive to the local pharmacy. When I contacted CenterWell 2years ago the promised promp delivery but as time went on those promises began to fail and deliveries were days and then weeks late or not delivered. When I would call CenterWell I would get lies of every kind. I’m not stupid and the doctors will tell you that you can’t stop your meds abruptly for any reason. CenterWell is putting us in danger by this practice.

Should be zero star this order. I have been a customer since 2017. In 2017 after five hours of phone calls to get a more reasonable priced inhaler ($450), I had chest pains and wound up in ER, they wore me down. Since then I have been almost exclusively filling prescriptions at local Walgreens, because of Centerwell slow processing and slower shipping. I made a huge error placing an expedited order, to follow up that order was acknowledged, approved by doctor and marked as expedited. Online Chat Jayson promised everything in order, expedited with a high importance notation. Two days later I get an email stating in order to process order they needed payment. I already paid, they said that order was cancelled and a new order entered. So my payment authorization dropped away and the expedited status too. On Saturday they emphatically said order would be expedited at no cost since there was an oversight. Well order did not get expedited status, has a label, they said it shipped. I have tracking number, USPS status shows awaiting carrier pickup. They told me to go to doctor for sample, I phoned they do not have a compatible sample for my needs. Local pharmacy said can’t fill I have order in progress, the insurance would not cover. There is so much more….

Will NEVER use CenterWell Pharmacy. My very first order the product was automatically substituted. Requested a refund ... tough luck, so sad, don't care ... NO refund. CenterWell apparently states they can substitute. If they can substitute without notification ... I can chose to use a different vendor. Way easier to change vendors than getting stuck with substitute product that I don't want. Bye, bye CenterWell ... wish I had never known you.

Very bad experience, long delay for prescription which still has not arrived. Several phone calls with no good results. Heart medicine is important to living and staying alive to me.

There are individuals who may or may not be working with Humana who are scamming medicare patients from their insurance and switching them iver without consent or any knowledge

I had Humana dental insurance. As our old dentist was retiring we were looking for a new dentist. We called Humana to find a new dentist that Humana covered. I live in KY and Humana referred me to a dentist out of state in Ohio. The dentist said I need two root canals and two crowns. The dentist office did not ask for a copayment, nor tell me what Humana would pay. In the end, the wife and I had a bill for $3500.00. my wife was on the phone with Humana for several hours trying to get this mess straighted out. Humana gave 4 different stories to the wife why they did not pay for dental work. We had no idea Humana would not cover out of state work, and Humana referred me to this dentist! Humana refused to pay for their mistakes by sending me to a dentist out of state.

How does Humana justify a 400 percent increase in copay (out of pocket) for ct scan with medicare advantage plan ?

Humana won't cover prescriptions I need to move without pain or prescriptions to breathe like Flovent that has worked for me for years. Looks like I'm screwed

How can I rate this company as a zero? I have been on the phone with the 4 times now and I was assured the last time I spoke with them that my prescriptions has been transferred and were on order. Now I’m checking Ang I find that not only have none of my prescriptions been ordered, I don’t even have any prescriptions listed on their site. Absolutely inept. Please save yourself the trouble and avoid this horrible company.