Business ProfileforJarboe's Heating Cooling & Plumbing

On 7/28/23 Jarboe's Heating, Cooling & Plumbing sent 2 men to our house to install a new A/C & Furnace system. Upon completion I said to one of the men that there wasn't much air coming out of the vent and the house was not cooling off. He stated, after a couple of hours it would be fine and the house would cool down and left, this was at 2 PM. At almost 6 PM the house was still at 80 degrees so I called their 24 hour service line and let them know what was going on. Around 9 PM the repair man was here and he immediately saw several issues The main being the airflow space was inadequate. He stated to not turn it back on because it could damage the new A/C unit. He said someone would be in contact with us soon and left. The A/C ran from about 1 PM to 9 PM improperly installed. Initially we were okay with them coming to repair our brand new unit, but then we started wondering what damage could had been done during the 8 hours it ran nonstop. My husband called the company and requested the improperly installed system be removed & replaced with a new one. He spoke with ****** at the Jarboe's on 8/2/23 and he agreed, it should be removed and replaced. A few hours later a VERY rude man, unfortunately he didn't get his name called back stating that ****** was not authorized to make those kind of decisions, and he would send someone out to our house to remove the improperly installed unit but not replace it. We paid $11, 400 for the new A/C & Furnace! We just want peace of mind knowing that we didn't invest in a system that could already be damaged from from being improperly installed. It is not our fault they have incompetent workers. All we are asking is they remove the improperly installed system and replace it with a new one correctly. If they will not accept this, then I want to make sure we are reimbursed for the total cost of everything we spent, to include the cost of the system, duct cleaning and the $397 estimate charge. We did not break the contract, they did.