Business ProfileforAire Serv of Louisville

Name: Aire Serv of Louisville
Address: 6301 Fern Valley Pass, Louisville, KY, 40228-1059, USA
Telephone: (502) 561-0011

Heating and Air Conditioning

Multi Location Business

Related Categories

Overview

Aire Serv offers heating and air conditioning installation, maintenance, and repair.

Business Details

This is a multi-location business.

Location of This Business

6301 Fern Valley Pass, Louisville, KY 40228-1059

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BBB File Opened:

10/30/1986

Years in Business:

Business Started:

11/1/1977

Business Incorporated:

1/1/1977

Accredited Since:

10/25/2012

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of HJ02511 for this business, issued by Kentucky Department of Housing

These agencies may include:

Kentucky Department of Housing

101 Sea Hero Road

Frankfort KY 40601

BBB records show a license number of HM01015 for this business, issued by Kentucky Department of Housing

These agencies may include:

Kentucky Department of Housing

101 Sea Hero Road

Frankfort KY 40601

BBB records show a license number of HM01015 for this business, issued by Kentucky Department of Housing

These agencies may include:

Kentucky Department of Housing

101 Sea Hero Road

Frankfort KY 40601

BBB records show a license number of HM01015 for this business, issued by Kentucky Department of Housing

These agencies may include:

Kentucky Department of Housing

101 Sea Hero Road

Frankfort KY 40601

Type of Entity:

Corporation

Alternate Business Name

Universal Installations Incorporated

Business Management

Mr. Lee Downing, President
Jackie Howard, Marketing Director

Contact Information

Principal

Mr. Lee Downing, President
Jackie Howard, Marketing Director

Customer Contact

Jackie Howard, Marketing Director

Additional Contact Information

Fax Numbers

(502) 561-1224
Primary Fax

Email Addresses

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Primary

Industry Tip

BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

Customer Complaints

3 Customer Complaints

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Most Recent Customer Complaint

10/27/2021

Complaint Type:: Product Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I spent 15,000 on a four way mini split for ac and air. Every two weeks since it’s been installed it’s broken and leaking Freon. They have come out her multiple times to “fix it” and two weeks later it’s broken again. It’s leaked down my walls and ruined the walls it ruined my outside lights due to it leaking in the wall. Now when we call because we have no heat and it’s cold and *** **** as Well as the adults are cold they tell us there is nothing they can do and the owner has been made aware but they won’t call us back. I am beyond flustered and I want my money back. I have to find a way to keep my family warm for winter!

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Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

J. B.

03/07/2022

I was quoted a $89.00 charge on Friday and on Monday the charge was up to 444.00 and was told furnace was not under warranty, whereby I only authorized the 89.00 charge but they tacked on the additional charge.

Aire Serv of Louisville Response

03/08/2022

This call is for a unit that we installed in 2016. The call was initiated on Friday 03/04/22 and was ran on Saturday 03/05/22. The customer was informed, when calling in, that we have an $89 diagnostic fee, once the diagnosis is complete the technician will quote the repair. If the customer decides not to do the repair the charge is just $89 for the trip and the diagnosis. If the customer chooses to do the repair the $89 diagnostic fee is waived. This is a script that is presented to each customer calling and we have the recorded call where the customer was informed of this process. Upon arrival we learned LG&E had turned the customers gas off to the unit due to safety concerns. There was nothing wrong with the unit but the gas line serving the unit was leaking. We diagnosed that both the fittings and the connector were leaking and informed the customer that the cost to repair would be approximately $400.00. The customer informed our technician “do what you have to do”. The technician completed the repairs and then confirmed that there were no additional leaks. Additionally, he confirmed the proper operation of the furnace and blower and presented the invoice. We do not have customers sign the electronic invoice due to Covid 19 restrictions.

Customer Response

03/08/2022

Unit was under warranty, and the $89.00 that was authorized was to fix gas leak and there was no charges for anything else.After you pay almost $10000.00 for a unit you would think the warranty would still be good, and I resent the fact that Aire=Serv would lie and say that I was told of these charges.

Customer Response

03/10/2022

No Invoice was given too us and today is Thurs.3-10-2022 and still no invoice for the 444.00 we were charged.

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Aire Serv of Louisville

Aire Serv of Louisville

Business ProfileforAire Serv of Louisville

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Customer Complaints

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Overview

Business Details

Find a Location

Aire Serv of Louisville

Aire Serv of Louisville

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Aire Serv of Louisville Response

Customer Response

Customer Response

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Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Aire Serv of Louisville Response

Customer Response

Customer Response

Local BBB

BBB Reports On