Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Louisville Gas & Electric Company has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Louisville Gas & Electric Company

              220 W Main St Louisville, KY 40202-1395

              BBB Accredited Business

            • Louisville Gas & Electric Company

              PO Box 32010 Louisville, KY 40232-2010

              BBB Accredited Business

            • Louisville Gas & Electric Company

              PO Box 32030 Louisville, KY 40232-2030

              BBB Accredited Business

            Business ProfileLouisville Gas & Electric Company

            Electric Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            220 W Main St

            Louisville, KY 40202-1395

            Visit Website
            (502) 589-1444

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.33/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            41 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/1948

            Years in Business: 110

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Gas and Electric Utility Company

            Products & Services

            Utility Company

            Business Details

            This is a multi-location business.

            Find a Location

            Louisville Gas & Electric Company has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Louisville Gas & Electric Company

                220 W Main St Louisville, KY 40202-1395

                BBB Accredited Business

              • Louisville Gas & Electric Company

                PO Box 32010 Louisville, KY 40232-2010

                BBB Accredited Business

              • Louisville Gas & Electric Company

                PO Box 32030 Louisville, KY 40232-2030

                BBB Accredited Business
              Location of This Business
              220 W Main St, Louisville, KY 40202-1395
              BBB File Opened:
              4/1/1948
              Years in Business:
              110
              Business Started:
              7/2/1913
              Business Started Locally:
              7/2/1913
              Accredited Since:
              4/1/1948
              Type of Entity:
              Corporation
              Alternate Business Name
              • E-ON/US
              • LG&E Energy Corp.
              Business Management
              • Ms. Chris Whelan, Vice President
              • Mr. Brad Rives
              • Mr. Victor Staffieri, President and CEO
              Contact Information

              Principal

              • Ms. Chris Whelan, Vice President
              • Mr. Brad Rives
              • Mr. Victor Staffieri, President and CEO
              Additional Contact Information

              Fax Numbers

              • (502) 627-2690
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              41 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/20/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              LG&E is stating I am denying access to read the meter. My gate is not locked and there are no dogs in the yard. I have contacted them on my multiple occasions which adds up to over 5 hours without the problem being resolved. I have requested to speak to an advisor. Each time I request this I get that they will call me when it is convenient for them. However I am calling when I am available. The one time the advisor called I was at work and they wouldn’t take a callback when I was available. This is a horrible experience. Today when I called the representative told me that she would have my service cut off since I was denying access. I have specifically told them to open the gate. Nothing is new about the situation except it has suddenly become a problem in the last few months.
              Read More
              Read 40 More Complaints

              Customer Reviews

              9 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jeremy D

              08/02/2023

              I think that lg&e are some crooks & need to be investigated. Horrible customer service. Price gaugers. For sure liars. I pray something changes within their hierarchy & they get someone in their that can run that place more efficient.
              Read 8 More Customer Reviews

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.