Business ProfileforPark Community Credit Union, Inc.

I called to pay off the balance of a credit card that I have with Park. I tried paying through the app but for some reason, it would not accept my information, which is a problem I have had with this credit union since I opened an account there. I was informed that I would be charged a $5 fee for paying by phone, which I agreed to, but the service rep charged the card I was trying to pay off instead the payment method I provided. Now I have $5 on my credit card, and was told I would need to pay another $5 to pay off the first fee! It’s such a hassle trying to get anyone on the phone to fix this problem, and no one ever replies to emails at this business. I would not recommend this credit union to anyone. In addition to the scam they are running with the payment fee, they have also consistently charged my card two to three days earlier than the date agreed upon for my reoccurring loan payment, and no one is willing to help me set up a payment method on the app so that I can pay it manually. I want the $5 fee taken off my card and applied correctly to the payment method I authorized.