This Business Is Not BBB Accredited

Epigate Software, LLC

Epigate Software, LLC

(502) 938-4283

Epigate Software, LLC

8 years in business
2762 New Highland Church Road
Brandenburg, KY 40108-9761
Additional Email Addresses
BBB File Opened: 12/07/2009
Business Started: 11/18/2009
Business Started Locally: 11/18/2009
Business Incorporated: 11/18/2009 in KY
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Mr. Merrille Noe, CEO
  • Mr. Merrille D. Noe, Owner
Business Category
  • Computer Software Developers
  • Computer System Designers

Products & Services
Ambutrax, ChartTrax, MARVL, DB-2-App, DB Demo, CodeTrax, Resqtrax, Custom Software Solutions
Methods of Payment
  • Mastercard




    Money Order

Refund & Exchange Policy: 
 Since Epigate Software offers non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, company does realize that exceptional circumstance can take place with regard to the character of the product we supply.Therefore,  DO honor requests for the refund on the following   reasons, non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded; download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly   contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason. Failure to receive assistance for downloading or   unzipping within 3 days may result in a refund declined; major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it   within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund. Product not-as-described: such issues should be reported to our Technical  Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored. Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.     
Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.



According to information provided by EpiGate Software, they create custom software solutions for small to large business needs, having created custom software solutions for public safety agencies, such as EMS and Fire departments and provide Ambutrax as an EMS/Fire Records Management System.  Business states they have developed Resqtrax, a software solution for Specialized Rescue Teams, such as rope rescue, search and rescue, dive and water rescue to mention just a few.

Charttrax is an electronic sheet music management system for musicains and vocalists.

Epigate Software has several selections of modules for MS Access developers to import into their own applications.

CodeTrax is a code database for application developers to manage and quickly find code and scripts for VB, VBA, Crystal Reports, Alpha X-Basic and C#.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Epigate Software, LLC

This Business Is Not BBB Accredited

Epigate Software, LLC

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