BBB Accredited Business Profile

Crosley Radio

Crosley Radio

(800) 926-7801

Crosley Radio

33 years in business
35 Kingbrook Parkway
Bay doors 11 & !2
Simpsonville, KY 40067
Additional Phone Numbers
  • (866) 276-7539
  • (800) 815-4796
Additional Email Addresses
  • support@crosleybrands.com
  • retailsales@crosleybrands.com
Additional Website Addresses
BBB File Opened: 02/28/2001
Business Started: 01/01/1984
Business Incorporated: 01/01/1984 in KY
Type of Entity
Corporation
Business Management
  • Mr. James P. LeMastus, President
  • Mr. Joshua Baughman, Supervisor
  • Mrs. Susan Didat, Secretary/Treasurer
  • Mrs. Martha Hardin, Director of Operations
Business Category
  • Collectibles
  • Electronic Equipment & Supplies - Dealers
  • Telephone Equipment & Systems Dealers
  • Juke Boxes
  • Turntables

Alternate Business Names
  • Modern Marketing Concepts, Inc.
  • Crosley Furniture
  • Crosley Brands
Methods of Payment
  • Money Order or Credit Card (Excluding AMEX)
Refund & Exchange Policy: 
CONSUMER ELECTRONICS WARRANTY POLICY
Every Crosley product we sell isdesigned to meet and exceed your expectations. We are dedicated to providingexcellent quality. However, sometimes electronics products havetechnical difficulties. Before determining that your product is indeedmalfunctioning, please consult our TROUBLESHOOTING tips as well as youruser manual for proper usage. If you have product questions outside the scopeof the troubleshootingtips and manual instructions, it is best to contact our Consumer Support teamfor assistance.

If a defectexists, Crosley, at its discretion, will:

- Request that the item is returned to the retailer from where itwas purchased IF the malfunction occurs within said retailer’s standard return period.

- Repair the product at no charge using new (or refurbished) partsat their discretion

- Exchange the product with a functional equivalent

Crosley Radio Productsare warranted against defects in material and workmanship for a period of oneyear beginning from the date of sale to the original purchaser. The warrantydoes not cover damage due to acts of nature, accident, misuse, abuse,negligence, commercial use or modification of, or to any part of the product.This warranty does not cover damage due to improper operation or maintenance,connection to improper voltage supply, or attempted repair by anyone other thana facility authorized by Crosley Radio to service the product. This warrantydoes not cover products sold AS IS, demo products, or second hand purchases orconsumables (such as fuses or batteries). This warranty is valid only in theContinental United States, Canada and areas serviced by an Authorized CrosleyInternational Distributor.

Should the unit failunder normal usage during the warranty period, a request for RETURNAUTHORIZATION (R.A.) must be made by the original purchaser before returningthe unit. Call our Consumer Support Team for RETURN AUTHORIZATION and a PREPAIDshipping label at 1-866-CROSLEY from 8 AM to 8 PM (EST) Monday through Fridayor submit a support request at www.CrosleyRadio.com/support.

*International Customersmay visit us at www.CrosleyRadio.com/International for contact information for an Authorized CrosleyDistributor in your area.

Upon receiving the RETURNAUTHORIZATION number from our Consumer Support Team, properly pack your unit inits original packing. Include any adapters, parts, & accessories which wereoriginally provided with the product. Display the R.A. # on the outside ofcarton and ship PREPAID via standard UPS or its equivalent. Crosley Radioassumes no responsibility for units sent without prior Return Authorization.

The purchaser’s bill ofsale from an Authorized Crosley Distributor/Retailer is the only proof ofwarranty entitlement and must be provided in the event of a request for partsor service under warranty.

FURNITURE WARRANTY POLICY
Crosley FurnitureProducts are warranted against defects in material and workmanship for a periodof 90 days beginning from the date of sale to the original purchaser. Thewarranty does not cover damage due to acts of nature, accident, misuse, abuse,negligence, commercial use or modification of, or to any part of the product.This warranty does not cover damage due to improper operation, care andmaintenance outside of the supplied literature accompanying the unit or availableat www.CrosleyFurniture.com or attempted repair or alteration by the purchaser oranyone other than a facility authorized by Crosley Furniture to service theproduct. This warranty does not cover products sold AS IS, demo products, orsecond hand purchases or consumables (such as fuses or batteries).

Should you experienceany damaged, defective, or missing parts, or need help with assembly pleasecall our Consumer Support Team at 1-800-815-4796 from 8 AM to 8 PM (EST) Mondaythrough Friday or submit a support request at www.CrosleyFurniture.com/#/contactUs.

*International Customersmay visit us at www.CrosleyFurniture.com/International for contact information for an Authorized CrosleyDistributor in your area.

The purchaser’s bill ofsale is the only proof of warranty entitlement and must be provided in theevent of a request for parts or service under warranty.

DISCLAIMER
ThisLimited Warranty is the only express warranty made to you and is provided inlieu of any other express warranties or similar obligations (if any) created byany advertising, documentation, packaging, or other communications.

EXCEPT FOR THELIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CROSLEYBRANDS (MODERN MARKETING CONCEPTS INC.) HEREBY DISCLAIMS ALL OTHER WARRANTIESAND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOTLIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR APARTICULAR PURPOSE. IN NO EVENT SHALL CROSLEY BRANDS (MODERN MARKETING CONCEPTSINC.) OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT,INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USEOF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUEOF THE PRODUCT OR LOSS OF USE OF THE PRODUCT, EVEN IF CROSLEY BRANDS (MODERNMARKETING CONCEPTS INC.) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

FINE PRINT
Your retailer orAuthorized Crosley Distributor is responsible for any malfunctions during theirspecified return period. This warranty gives you specific legal rights, and youmay have other rights that vary by state and jurisdiction. These rights shallnot be affected by this limited warranty. This warranty cannot be transferredor reassigned. There are no express warranties except as listed above. The originalpurchaser’s bill of sale is the only proof of warranty entitlement. Thiswarranty gives the original purchaser specified legal rights in addition to anyrights which may vary from state to state.

In accordance withthe “Moss-Magnuson Warranty Act” of July 10, 1975, this is termed a “limitedwarranty” which in no way compromises Crosley Brands high standards of qualityand workmanship

BBB Accreditation

BBB Accredited Since 04/24/2014

BBB has determined that Crosley Radio meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. 1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. 1. Fulfill contracts signed and agreements reached.
  3. 3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. 4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. 5. In its relationship with BBB:
    1. 1. meet all applicable standards within this Code of Business Practices
    2. 2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. 3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. 4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. 1. Follow federal, state/provincial and local advertising laws.
  2. 2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. 3. Adhere to applicable BBB industry codes of advertising.
  4. 4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. 5. Use the BBB name and logos in accordance with BBB policy.
  6. 6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
An accredited business or organization agrees to:
  1. 1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. 2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. 1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. 2. Clearly disclose to customers:
    1. 1. direct and effective means to contact the business
    2. 2. terms of any written contract
    3. 3. any guarantees or warranties accompanying a product
    4. 4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. 5. the business' return/refund policy
    6. 6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. 7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. 3. If selling products or providing services on Web sites or via other electronic means:
    1. 1. provide any required product labeling information
    2. 2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. 3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. 4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. 1. Fulfill contracts signed and agreements reached.
  2. 2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. 1. Promptly respond to all complaints forwarded by BBB by:
    1. 1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. 2. Providing BBB with a response that BBB determines:
      1. 1. is professional,
      2. 2. addresses all of the issues raised by the complainant,
      3. 3. includes appropriate evidence and documents supporting the business' position, and
      4. 4. explains why any relief sought by the complainant cannot or should not be granted.
  2. 2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. 3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. 4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. 1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. 1. what information they collect,
    2. 2. with whom it is shared,
    3. 3. how it can be corrected,
    4. 4. how it is secured,
    5. 5. how policy changes will be communicated, and;
    6. 6. how to address concerns over misuse of personal data.
  2. 2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. 3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. 1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards)  in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

Crosley Radio

Crosley Radio

BBB ACCREDITATION SINCE 04/24/2014

Customer Review Rating:

There are NO reviews for this business.
Be the first to leave a review!