34 years in business35 Kingbrook Parkway
Bay doors 11 & !2
Simpsonville, KY 40067
Additional Phone Numbers
- (866) 276-7539
- (800) 815-4796
Additional Email Addresses
Additional Website Addresses
Find a Location
Type of EntityCorporation
- Mr. James P. LeMastus, President
- Mr. Joshua Baughman, Supervisor
- Mrs. Susan Didat, Secretary/Treasurer
- Mrs. Martha Hardin, Director of Operations
- Electronic Equipment Dealers
- Juke Box
Alternate Business Names
- Crosley Brands
- Crosley Furniture
- Modern Marketing Concepts, Inc.
Methods of Payment
- Money Order or Credit Card (Excluding AMEX)
Refund & Exchange Policy:CONSUMER ELECTRONICS WARRANTY POLICY
Every Crosley product we sell isdesigned to meet and exceed your expectations. We are dedicated to providingexcellent quality. However, sometimes electronics products havetechnical difficulties. Before determining that your product is indeedmalfunctioning, please consult our TROUBLESHOOTING tips as well as youruser manual for proper usage. If you have product questions outside the scopeof the troubleshootingtips and manual instructions, it is best to contact our Consumer Support teamfor assistance.
If a defectexists, Crosley, at its discretion, will:
- Request that the item is returned to the retailer from where itwas purchased IF the malfunction occurs within said retailer’s standard return period.
- Repair the product at no charge using new (or refurbished) partsat their discretion
- Exchange the product with a functional equivalent
Crosley Radio Productsare warranted against defects in material and workmanship for a period of oneyear beginning from the date of sale to the original purchaser. The warrantydoes not cover damage due to acts of nature, accident, misuse, abuse,negligence, commercial use or modification of, or to any part of the product.This warranty does not cover damage due to improper operation or maintenance,connection to improper voltage supply, or attempted repair by anyone other thana facility authorized by Crosley Radio to service the product. This warrantydoes not cover products sold AS IS, demo products, or second hand purchases orconsumables (such as fuses or batteries). This warranty is valid only in theContinental United States, Canada and areas serviced by an Authorized CrosleyInternational Distributor.
Should the unit failunder normal usage during the warranty period, a request for RETURNAUTHORIZATION (R.A.) must be made by the original purchaser before returningthe unit. Call our Consumer Support Team for RETURN AUTHORIZATION and a PREPAIDshipping label at 1-866-CROSLEY from 8 AM to 8 PM (EST) Monday through Fridayor submit a support request at www.CrosleyRadio.com/support.
*International Customersmay visit us at www.CrosleyRadio.com/International for contact information for an Authorized CrosleyDistributor in your area.
Upon receiving the RETURNAUTHORIZATION number from our Consumer Support Team, properly pack your unit inits original packing. Include any adapters, parts, & accessories which wereoriginally provided with the product. Display the R.A. # on the outside ofcarton and ship PREPAID via standard UPS or its equivalent. Crosley Radioassumes no responsibility for units sent without prior Return Authorization.
The purchaser’s bill ofsale from an Authorized Crosley Distributor/Retailer is the only proof ofwarranty entitlement and must be provided in the event of a request for partsor service under warranty.
FURNITURE WARRANTY POLICY
Crosley FurnitureProducts are warranted against defects in material and workmanship for a periodof 90 days beginning from the date of sale to the original purchaser. Thewarranty does not cover damage due to acts of nature, accident, misuse, abuse,negligence, commercial use or modification of, or to any part of the product.This warranty does not cover damage due to improper operation, care andmaintenance outside of the supplied literature accompanying the unit or availableat www.CrosleyFurniture.com or attempted repair or alteration by the purchaser oranyone other than a facility authorized by Crosley Furniture to service theproduct. This warranty does not cover products sold AS IS, demo products, orsecond hand purchases or consumables (such as fuses or batteries).
Should you experienceany damaged, defective, or missing parts, or need help with assembly pleasecall our Consumer Support Team at 1-800-815-4796 from 8 AM to 8 PM (EST) Mondaythrough Friday or submit a support request at www.CrosleyFurniture.com/#/contactUs.
*International Customersmay visit us at www.CrosleyFurniture.com/International for contact information for an Authorized CrosleyDistributor in your area.
The purchaser’s bill ofsale is the only proof of warranty entitlement and must be provided in theevent of a request for parts or service under warranty.
ThisLimited Warranty is the only express warranty made to you and is provided inlieu of any other express warranties or similar obligations (if any) created byany advertising, documentation, packaging, or other communications.
EXCEPT FOR THELIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CROSLEYBRANDS (MODERN MARKETING CONCEPTS INC.) HEREBY DISCLAIMS ALL OTHER WARRANTIESAND CONDITIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOTLIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR APARTICULAR PURPOSE. IN NO EVENT SHALL CROSLEY BRANDS (MODERN MARKETING CONCEPTSINC.) OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT,INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USEOF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUEOF THE PRODUCT OR LOSS OF USE OF THE PRODUCT, EVEN IF CROSLEY BRANDS (MODERNMARKETING CONCEPTS INC.) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Your retailer orAuthorized Crosley Distributor is responsible for any malfunctions during theirspecified return period. This warranty gives you specific legal rights, and youmay have other rights that vary by state and jurisdiction. These rights shallnot be affected by this limited warranty. This warranty cannot be transferredor reassigned. There are no express warranties except as listed above. The originalpurchaser’s bill of sale is the only proof of warranty entitlement. Thiswarranty gives the original purchaser specified legal rights in addition to anyrights which may vary from state to state.
In accordance withthe “Moss-Magnuson Warranty Act” of July 10, 1975, this is termed a “limitedwarranty” which in no way compromises Crosley Brands high standards of qualityand workmanship
For over 30 years, Crosley Brands has been a leader in the nostalgic electronics category. From our very beginning in the premium incentive industry, we went on to develop our own exclusive product lines and build solid relationships with some of the most well know catalogers and retailers in the business.
Today, you may know us for having built a solid reputation with our exclusive brands such as Crosley Radio and Crosley Furniture.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.