Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Holiday Lights & Magic, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforHoliday Lights & Magic, Inc.

            Ecommerce
            Multi Location Business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            We have something for any holiday or event, and can create custom designs, giant LED trees, light show trees, RGB trees, fiberglass decor and a host of other premium quality displays that we warrant to the original customer. 

            Products & Services

            12 Days of Christmas Displays, Animated Large Displays & Scenes, Animatronic Holiday Scenes, Christmas & Event Props, Commercial Tree Toppers, European Collection, Extra Large Ornaments, Giant Christmas bows, Giant Commercial Trees, Giant Fiberglass Ornaments & Props, Giant Fiberglass Sculpture Figures, Holiday Banners, Illuminated Ornaments & Figures, Illuminated Ornaments & Figures, Indoor Trees & Event Decor, Lighted Custom Arches, Nativity Scenes, Wreaths & Garland, Zoo Animals Displays & Scenes, Victorian Displays & Custom Lighted Bows, Silhouette Displays, Skylines & Building Mount Displays

            Business Details

            This is a multi-location business.

            Find a Location

            Holiday Lights & Magic, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              9/4/2009
              Years in Business:
              29
              Business Started:
              1/1/1995
              Business Incorporated:
              6/21/1998
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              7:00 AM - 4:00 PM
              T:
              7:00 AM - 4:00 PM
              W:
              7:00 AM - 4:00 PM
              Th:
              7:00 AM - 4:00 PM
              F:
              7:00 AM - 4:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mrs. Amanda Evans, CEO
              Contact Information

              Principal

              • Mrs. Amanda Evans, CEO

              Customer Contact

              • Mrs. Amanda Evans, CEO
              Additional Contact Information

              Fax Numbers

              • (270) 629-6148
                Other Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/15/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              On Sept. 27, 2021 an order was placed online with this company for a large Christmas decoration (drum for large nutcracker to stand on) that was going to make Christmas special for my wife, in fact that is all she wanted to complete her Holiday decor. Payment of $1,078.41 which included shipping was paid through my credit card the next day. Christmas was coming up and after several attempts to call to get an ETA on the item the owner of the company picked up and said that the drum was in a shipping container waiting to get into port to offload back when we had that big shipping container backup due to covid. I asked if she had any idea when it would arrive and she said no. After the holidays came and went, no drum, I called several more times leaving several messages with no return call. Finally after no answer and no return call from my messages left and emails, I called from a blocked number and the owner picked up. She had promised me a refund would be issued for the purchase and gave an excuse of medical issues in her life causing her to get backed up. Also offered if the drum ever did arrive she would inform me so I could re buy it at that time. That was months ago and after several more attempts and voicemails later, still no refund or product or even a call with an explanation. I feel very upset that I paid almost $1,100 and received nothing but lost time and a lot of aggravation in return but no product or money back. The owner of this company should be in jail for steeling. I hope this doesn't happed to anybody else.

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rebecka B

              07/29/2021

              After hurricane Florence, we lost everything we owned. Our family was completely devastated, especially our kids. They were so depressed at the thought of losing everything, especially with Christmas around the corner. My husband and I were determined to make Christmas a cheery, special event for them and after speaking to the staff, they became just as determined! They paid attention to every detail concerning the size of our living space and helped us pick the perfect tree! I will definitely be doing business with them again!

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.