BBB Accredited Business Profile



(502) 357-4400


44 years in business
4701 Commerce Crossing Drive
Louisville, KY 40229
Fax Numbers
  • (502) 357-4663
Additional Phone Numbers
  • (800) 892-4357
BBB File Opened: 03/01/1980
Business Started: 01/01/1973
Business Incorporated: 01/01/2003 in NY
Type of Entity
Business Management
  • Mr. Rob Marcus, CEO
  • Mrs. Heather Day, Senior Operations manager
  • Ms. Erin Reesor, QA/ Process Coordinator/Customer Advocate Team
Contact Information
  • Principal: Mr. Rob Marcus, CEO
Business Category
  • Cable TV, Internet & Telephone Installation Service
  • Telephone & Television Cable Contractors
  • Computers - Cable & Installation
  • Internet Services
  • Television - Cable, CATV & Satellite

Alternate Business Names
  • Time Warner Cable


BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Spectrum include:

  • 381 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.




Customer Review Rating:


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