Customer ReviewsforJohn Jones Salem

Bought a 2017 Jeep wrangler from this business 2 days later had to spend over $800 to fix the front end. Spoke with the salesman about the issue and was told it was probably something I did. Tried to cancel the so called tri guard appointment we because we couldn’t get the Jeep to there shop on the schedule date because of the front end issue tried to get a refund and was told flat out no they don’t do that.

Thank you for sharing your feedback with us. We appreciate your business and are committed to ensuring a positive experience for all our customers. We apologize for any inconvenience you've encountered concerning the repairs needed after the sale of the vehicle. Although we were willing to look at the vehicle in our service center, the vehicle had already been taken to another repair shop. We were open to exploring the possibility of reimbursing you for the expenses you incurred once you produced the receipt showing the repairs made. We did receive your cancellation request for the service contract and gap insurance, and we are actively processing it to ensure a smooth resolution. Regarding the Tri-Guard cancellation, we understand your desire to cancel the product, even though it is typically non-cancellable. Our sales manager has agreed to accommodate your request, provided that you visit our location to complete the necessary paperwork. We apologize for any confusion or delay and encourage you to reach out to schedule a convenient time for this process. We value your business and our goal is to maintain respectful and transparent interactions with all our customers. We are here to assist you and aim to make your experience with us a positive one. Once again, thank you for choosing us as your automotive service provider. We look forward to resolving these matters to your satisfaction and continuing to serve your automotive needs.

My experience with John Jones was at first normal. I Spoke with an individual named Mike ********. He, much like another I found out, was trying to upsell me from the start of our interactions. My wife and I had a strict budget to adhere to and he was trying to push vehicles at us that were well outside of our price point. In his defense he was very patient. If he would have stuck near our price point though we might have gotten the deal sealed sooner.or had he told us the price on the vehicle he was showing us first. That might have helped. On a humorous note. He asked if I would put gas in one of their vehicles. I did, and fortunately found out the gas gauge was busted. Now back to our regularly scheduled gripe. Moving on. My wife and I took possession of our 2011 Chevy Equinox about a week after the ink dried on the paperwork. 2 Days after which my wife was run off the road by a distracted driver totaling our new to us car. All Went well on my insurance side which in and of itself was surprising. The vehicle was declared a total loss and my insurance company cut us a check for a portion of the loan payoff. But more on that soon. In the interim. My wife went back to John Jones to go retrieve items that were left in our vehicle at the accident scene. We spoke about looking to get another vehicle from this place, so my wife went to speak with another person on their staff. Adrienne Hoar was much like Mike. Very insistent on putting down money and how we needed to secure a vehicle before it got sold. My wife was then upset by this thinking we would lose out on an opportunity entirely but due in light to our situation taking on a second loan alongside or coinciding with our loan would be incredibly detrimental to our finances. Much the same as mike she had no concern for us as people, just another sale. Cutting back to the loan We still owed roughly 1900 Dollars on our vehicle after insurance paid their portion and we did opt for the GAP insurance on initial purchase, so we thought “Yay! At least we won’t be stuck with the rest of the loan.” But this is where we made our next mistake. Speaking with a Sharon Cervantes who I am led to believe is a receptionist with John jones. She told us that the paperwork we were signing was to submit a claim for reimbursement with our GAP policy. What we didn’t find out until later was that she gave us a form to cancel our policy, but we did not find this out until about a week after the fact when we received a check from them for roughly half the payoff on our loan.

Mr. Sean ********, The form you filled out was clearly marked as a "Customer Request to Cancel" form, and your spouse, Anna ********, signed the form. We confirmed that was your intention to cancel. We apologize that you are not satisfied. If you need anything further, please contact our Customer Service Manager at 812-883-3088. Thank you.