Business ProfileforJim Johnson Nissan Hyundai

I have been a loyal customer to Jim Johnson Nissan for almost a decade, and it hurts to know that the loyalty seems to only extend one way. The heat in my car went out roughly two weeks ago, so I took my car to *** ********** to get it repaired since I was recommended to go to them for more extensive services. The mechanics at that location informed me that the blower motor and resistor went out due to a clogged/dirty air filter (see attached photo). They told me to see when the last time I had it replaced was, and it happened to be prior to my most recent visit to Jim Johnson Nissan (last check up was April 2023 according to their system). My most recent inspection in their system shows the cabin air filter being checked off as okay, per the service manager ***** He also informed me that a cabin air filter would not cause this part of the car to malfunction, which I knew was a lie since multiple mechanics informed me it could happen (and a simple Google search can tell me I was being told incorrect information by *****. It took about a week and a half, but I finally got in touch with **** ****** who works directly with the owner. He was very polite and genuinely seemed to care that I felt this issue was due to Jim Johnson not properly inspecting the air filter during my check up. Another couple of days go by and I get a call from John telling me that he talked to multiple experts and that the air filter would not have caused the problem. I genuinely believe this entire situation could have been avoided if the technicians at Jim Johnson Nissan actually would have checked my filter. I rely on them for anything automotive related, and now I am out over $600 due to this issue. The worst part is that I was only offered a free oil change as a solution to the problem, when I thought John would help compensate due to their employees not properly checking my car. I am extremely disappointed and am unsure whether I should trust them with my vehicle or my service again.