34 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from John G
4 stars03/03/2024
Audi Louisville does an outstanding job of taking care of its customers. In addition the staff, especially Justin K****** is very accommodating. As long as I own my A8 I will depend of Justin and his expert support group. J.R. GuthrieReview from Darlene S
1 star02/27/2024
bought a audi in sept 19 have not got a license plate yet been talking to them about ever two weeks they keep saying that they are working on it it is also against the law to keep putting on tempery tags i have had 4 or 5 and going to have to get another in march very dispointed in this bussiness the manager also said that 4 or 5 more people havent got there tags either if you have this problem you can call mcv.ky.govReview from Michael K
5 stars01/28/2024
Outstanding personnel and quality service. This is my second purchase of a Q3….a 2023 Model. Kept the first 2017 Q3 for 0ver 7 years. Always serviced at the dealership.Review from Lesley L
5 stars01/25/2024
Brian M***** was awesome!! He knew his way around every part of the vehicle, and was super fun to work with. Communication has been excellent. Top notch experience from the showroom, to the finance office, to the garage. Highly recommend.Review from Stephanie B
5 stars11/26/2023
Great communication. Was completed in a timely fashion, even with needed parts.Review from Se O
5 stars11/20/2023
Vehicle repaired without issues. Took some time to obtain the necessary parts but was offered a loaner after I indicated that other owners noted a fair amount of time to obtain the necessary parts. Satisfied owner! Recommend dealership.Review from Phillip C
1 star11/17/2023
My 2015 Audi A6 with 147,000 miles developed an oil and coolant link. Per Audi Louisville, my A6 was not design to get more than 100,000 miles without (major/expensive) issues. Due to the high cost ($3k-$7k) to fit the coolant link, I approved a used vehicle inspect to determine if repairing the coolant link would be worth it. I approved a $4,582.00 repair for the oil & coolant link. One day after I received my car the coolant warning light came on. I called Audi and was told there could have been an air pocket in the line. I added coolant and two days later the warning light was back on. I took the car back to Audi and was told it could be another $3k to fits the coolant link. I decide to get rid of the car. After reading the repair invoice, I was charged $1,197.67 for exhaust repair. I don't remember the service rep mentioning anything about exhaust concerns but more importantly there is no mention of an exhaust issue in the Audi written used vehicle inspection report that I have.Review from Henry C
5 stars10/31/2023
Repaired everything under warranty as they said they would, very happy with the service!Review from Rick B
5 stars10/27/2023
Justin was on duty when I had a tire problem on a Saturday, when the service department was closed. He had me bring the car in and leave it at which point Jeff took care of everything on Monday. It was a big relief. Two great guys!Review from William P
5 stars10/07/2023
I scheduled an appointment to repair my camera system, which I have found to be extremely helpful for entering or leaving a parking space. They discovered that I had apparently accidentally and unknowingly changed one of the settings for the camera system. They corrected this using the dashboard inside the car, and sent me an invoice for $0.00. Best of all, they washed my car and swept the floor mats, without charge, before returning it. I was both impressed and very grateful. I asked Justin, who handled this, if this was a problem that I could have fixed myself. He was very gracious and said, "Yes, but the solution was easy to overlook. Like all cars today, yours is much more complicated than cars used to be." Great reply! Overall, an impressive experience that will keep me coming back.
Customer Review Rating
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