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          Find a Location

          Enagic USA, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforEnagic USA, Inc.

            Water Purification Equipment
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.83/5stars

            Average of 54 Customer Reviews

            Customer Complaints

            25 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Enagic USA, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • Enagic Canada Corp
              Business Management
              • Customer Service
              Contact Information

              Principal

              • Customer Service

              Customer Contact

              • Customer Service
              Additional Contact Information

              Email Addresses

              Customer Complaints

              25 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/19/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I got a call a few months ago regarding that I owe money to them for a product I did not buy. They had my name and email but I did not buy any products from this company. They sent me an email with the invoice and an address with a ************** address I have never seen before (I live in ****) and my name was spelled wrong. I told them it was identity theft/fraud and that I was filing a dispute for it. I used identitytheft.gov to submit the dispute and emailed them the letter that indetitytheft.gov told me to email to this company. Fast forward to today (9/19/23) I have gotten a call from them after blocking their number and they left me a voicemail. Leave me alone! I did not buy your products and have already submitted identity fraud claims with forms to you. I have no obligation to pay them under the law as I did not purchase the items from you, but someone else did under my name and information. I was told to let them know within 30 days of the original phone call to dispute that I did not purchase it so I emailed their head of department and I got no email back. They are just trying to scare tactic me and that illegal, I know my rights and like I said I have already filed with identitytheft.gov and I have the papers.
              Read More

              Customer Reviews

              54 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              KA K

              02/14/2024

              DO NOT BUY from this company! I have never had such a terrible experience! I bought my Kangen water machine last Nov as a Christmas gift for my husband and had it installed in Jan. I used a plumber that has installed many Kangen water machines so I know it was done correctly. Almost right away I started having issues. On and off the water started tasting fishy, oily, and sometimes like chlorine. The panel also stopped working consistently. I called my plumber to make sure it was installed right and it was. I changed the filter and followed all the maintenance requirements to no avail. I then had someone come out to test my house water to see if maybe that was the issue, as this is a new house we just built. There were ZERO issues and incidentally when the machine wasn't hooked up our water tasted just fine. I then started contacting Enagic.I had a very hard time getting ahold of someone and when I finally did the guy I spoke to was beyond rude, insisting my water must be the issue. When I explained my water was tested he didn't care. Finally after insisting they agreed to look it. They sent it back, CHARGED me a maintenance fee and said there was no problem. I hooked the machine back up optimistic that any issues had been resolved, but within days the taste was back. I reached out again and again went weeks without getting a response. I reached back out to the person that sold it to me and she reached out to them. She was ASSURED I would be sent a replacement. When I followed up on this I was told they actually wouldn't be because my water was the problem. As a side, not once did a manager reach out to me. I am now out $5000! This is just a pyramid company that could care less about their customers or the product they are selling. I rarely, and i mean rarely write reviews and certainly never negative ones, I'm just not that person. However, this experience was just so egregious I had to write this. You've been warned! They DO NOT stand behind their products!

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