At-a-glance
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Business Details
- Location of This Business
- 5669 Snell Ave #343, San Jose, CA 95123-3328
- BBB File Opened:
- 4/4/1994
- Years in Business:
- 40
- Business Started:
- 2/1/1984
- Business Incorporated:
- 12/20/2005
- Accredited Since:
- 11/1/1996
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 200535410307 for this business, issued by Secretary of State-Corporations
These agencies may include:
Secretary of State-Corporations
1500 11th Street
Sacramento CA 95814
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. David Hu, President
- Sharon Conway, Director of Finance
- Customer Service
- Contact Information
Principal
- Sharon Conway, Director of Finance
Customer Contact
- Mr. David Hu, President
- Customer Service
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kadine B
07/01/2022
She was referred to me my wedding planner for our destination wedding. We hired her and paid her in full on November 24th. Our wedding was initially planned for 7/2/22. We requested a hotel block contract for our guest. It then took her 4.5 weeks to send us the contract and prices for the RIU resort which she recommended.
Two weeks after we signed the contract, our guest began reserving their rooms they stopped booking their rooms. After several attempts to reach her, my wedding planner began reaching out. She then told us that the hotel stopped "approving rooms" and we had to move the hotel block. It then took her 5.5 weeks to send us a new contract for the Iberostar resorts. Upon receiving the contract she failed to read it and that the terms were changed, she told my guest and I that they would be required to pay a deposit of 100$ which was in fact 300$. She sent out their invoices on April 1st with full payment due on April 17th. Our guest were extremely upset by this. Guest asked for itemized invoices and were never sent them. Two guest requested to cancel their request and she threatened them with a 600$ fee.
In May, my fiancé and I decided to postpone our wedding. Stephanie initially began "working " on the postponement, four weeks later, which is her turn around time to do anything might I add. Initially when notified of the postponement she stated she would work on refunding guest that cannot attend. Seeking drama and with my estranged family members. She had extensive conversations (plural ) discussing my personal wedding affairs & business matters with people whom were not invited to my wedding and I have restraining orders against. To add insult to injury she then began tell my wedding planner to fire me as a client. She then sabotaged the rooms that all of my guest paid her in full for, totaling well over $10,XXX XX days from my wedding date. I
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