Customer ReviewsforGoldstar Events, Inc.
8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jackie B
1 star09/17/2023
If I could give 0 stars I would. I have $71 credit on my account and would like to use it on an upcoming show. The app is asking for a voucher number. The problem is I was never given a voucher number. I have been leaving messages for customer support. They will not respond to any of my messages! Very frustrating!!Review from CB M
1 star07/17/2023
The Goldstar event ticket company is under new ownership. Buyer beware! This is not the same company I trusted for decades to honestly advertise and deliver tickets. Their phone app no longer functions, if you try to log on to their website it no longer recognizes your log-on credentials, if you put a message into their general website messaging form you won't get a response unless they want to respond (in my case, crickets), there is no phone number to call for help, and emails to their general email address are not replied to. Tickets to stage productions are advertised "Best Available" by theater box office section, but issued best available within a subset of the section assigned to Goldstar by the box office. Usually it is the last couple rows of the section furthest from the stage--even though the theater box office has other seat inventory closer to the stage. It is a twisted dishonest use of the term "Best Available" by a ticket vendor. If you are OK with buying from a vendor that will give you anything they decide to deliver for a discount, regardless what they have advertised, then I say go for it. If they didn't add the false advertising "Best Available" in a seating section, then I wouldn't have a problem with their honesty and integrity in transactions. I still continue to have problems with their arms-length no phone calls customer service to resolve problems before a performance. But, they try to deceive the buyer and clearly don't want to be held accountable. Buyer beware!Review from Sean R
1 star01/14/2023
I used Goldstar to purchase two tickets to The Ultimate Flamenco Dinner Show Experience on New Years Eve in ***********, **********.The total costs of the tickets came out to $******.
When we arrived at the location, it was a broken down bar with make shift tables on the back dance floor. The bathrooms were destroyed and had no napkins or way to dry your hands.We were given a table at the far back next to the back door and were unable to see the dancer who did not have a raised platform. Thats when we saw the event on the menu advertised at $** per person. Goldstar marked up the event 60% per ticket and the bar again charged an additional 20% tax on that marked up rate. We ordered a small pitcher of sangria for a whopping $** dollars and one bottled beer for $** bucks and the total came out to $******. Where is the "delivering value"???
The next day i contacted customer service via email and they said the "the event mentioned additional fees may apply". I responded back that i would like to chat with a supervisor and never heard back from customer service. Be careful people!Review from NM N
1 star12/08/2022
Terrible seats, terrible acoustics, obstructed view. Paid for orchestra seats based on a seating chart from the theatre's website that differed from GoldStars. I was given the back of house seats which are terrible. Contacted customer service in advance to get the seats changed or refunded. ********* was no help at all. Goldstar Events: You get what we give you, not what you paid for......which is why I'll be using another ticket service moving forwardReview from Susan P.
1 star08/16/2022
Super disappointing! I just bought 5 bleachers tickets to a Yankee game for my family- confirmation number is #XXXXXXXX. I literally checked 5 mins late on the MLB website and see I would've saved 30% if I booked directly. I'm requested a refund immediately and they would not grant it.Review from Ryan S
1 star07/23/2022
I purchased tickets back in January 2020 when COVID happened. They would not give me a refund. When the concert resumed in Las Vegas, it turns out they do not support tickets for that concert anymore leaving me out $300. SCAM of a company.Goldstar Events, Inc. Response
07/25/2022
Ryan - I'm unable to research your purchase history with the information provided. Please email us at ****@goldstar.com and we'll be happy to see what options are available. Thank you!Review from Irene
1 star12/16/2021
I purchased 4 tickets for the Christmas boat parade a few weeks before the event the night before the event I started to feel really sick I woke up the day of super sick I wrote the company that morning before they even opened to notify them that I and my sister had both woken up really sick wanted to know what we could do because we did not want to attend the event & expose other people if it was covid they didn't care at all they replied by sayin "sales are closed and we are not able to refund or exchange your tickets for tonight" I asked them multiple times to work with me I would even take store credit nothing they refused to help me saying the window was too close so what are people suppose to do show up sick & expose others I guess their ok with that if you say your sick there's nothing you can do if you decide to show others could get sick because their not willing to give you another option at all This a company that does not care about exposing their customers To people that are sick they offer no other option but for you to take a loss we spend 200 on tickets not getting anything back not even a partial credit nothingGoldstar Events, Inc. Response
12/22/2021
The customer first contacted us a few hours before the cruise departure to see if a reschedule was possible. They didn't mention anything about feeling unwell in their original request. They simply inquired to see if a reschedule was a possibility. We explained that it was too close to the departure time to make any changes to their tickets. The customer purchased tickets one month in advance. Had they reached out about a reschedule earlier, we would have been able to accommodate their request. Because they waited until the day of the event, we no longer had options available as this particular event doesn't allow any cancellations or reschedules within 24 hours of departure.Review from Sophie M
1 star10/30/2021
I purchased tickets for a magic show that was supposed to be held in Atlantic City they took the money out of my credit card gave me a confirmation and told me to pick the tickets up at the ticket booth the confirmation said the magic show was at the Claridge went there, no such show they sent us to the Showboat and same thing no show there either these people took my money there's no way for me to contact them and I want my money backGoldstar Events, Inc. Response
11/02/2021
This show was rescheduled by the performer and the customer was sent an email notification of the reschedule on 10/30. Goldstar Events is an e-commerce business and easily reached through email or social media to answer any questions. In fact, the customer sent us 2 very profane and threatening emails today, so they were able to find a way to get in touch (which they also could have done at any time by replying to their purchase confirmation, receipt or any other email they received from us or by going to our Help page on our website or app.)
We happily and quickly canceled the order and issued a full refund as soon as we received their emails today.Customer Response
11/02/2021
I did not hear directly from this "scam" business! I did contact the Matt Roberts the Magician that was to be the performer at the event in Atlantic City on October 30th and he called me back. He was shocked that anyone was selling tickets for his show in Atlantic City since he said he as not performed there at all since pre-COVID! He was shocked to hear about this and apologized that his name was associated with such a scam. Even though the amount of money they "stole" from me is not that much; I feel that I need to continue to go as far as the law will allow me to make sure this company is punished as much as legally possible for their corrupt actions. I will not be contacting the Police Department as well as the Division of Consumer Affairs. This bogus company needs to be stopped! I would much rather seen them in court!Customer Response
11/03/2021
Goldstar is not easily reached as they stated! The only way I was able to contact them was to reply back to the many more emails they were sending regarding sales for tickets of so-called upcoming shows. I responded back to their emails and told them exactly what I thought of their fraudulent business practice. They are nothing short of thieves and need to be investigated! Goldstar obviously will continue to rip people off and get away with it unless something is done to stop them!
Customer Review Rating
Average of 8 Customer Reviews
Contact Information
Altadena, CA 91003-0277
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