120 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Anthony H
1 star04/17/2024
Stole my money and denied a refund for a service I do not use. Spoke with management and got nowhere. Just avoid this company!- *************************Review from Ad M
1 star04/15/2024
Most of the answers are incorrect and they keep suspending my account for no reason. When I reach out to customer service they say they cant override it which is ridiculous.Review from Harleigh B
1 star04/15/2024
I have had the same problems with my subscriptions. They make it so difficult to cancel, but continue to charge you even after my subscription has been cancelled for months. No confirmations of charges or cancellations are ever sent to confirm anything. This place is a fraud.Review from Larry P
1 star03/15/2024
I have twice cancelled my subscription to Chegg.com, but I am still getting charged. They never send written confirmation on the cancellation, so it is difficult to challenge at a later date. I highly recommend staying away from this company as I have seen several similar overcharge complaints about this company.Review from Jennifer C
1 star03/04/2024
Do not use. There return policy on books - they give 21 days from ordering not receiving so I got it days after ordering which leaves 12 days to return which I'd crazy for a student that does not live at home. Don't do it!!Review from Glenard H
1 star03/02/2024
I had canceled my accounts and deleted my account, but was still continuing to be charged. After complaining multiple times and going back and forth they told me I didnt qualify for a refund and my account would take a business day to close. I was supposed to already had my account closed and info deleted. ********************** and criminal.Review from Gordon B
1 star02/13/2024
If there was a zero star they would have it . They act like they are doing you a favor by refunding ***** when you have spent over a ******* and *************** not anymore . the people answering phones are like robots and the so called supervisors are no help . TERRIBLE CUSTOMER SERVICEReview from Keri M
1 star02/12/2024
Absolutely do not use. I have returned textbooks, they have confirmed they see they are in transit and have repeatedly charged me for two months because they are saying they did not arrive back to them. I finally had to cancel my debit card because they would not stop charging me for 3 books I did not have anymore. Customer service is HORRIFIC.Review from Saakshi N
1 star02/09/2024
We have cancelled multiple times and the charge keeps showing up on my card. Tired of this ********Review from Kyle S
1 star02/08/2024
Used it for one month, canceled my subscription which they confirmed on the website. Was charged for 3 months afterwards. Filed a claim with my bank. Sounds like this has been a common problem, don't use them even once!
Customer Review Rating
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