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          Defense Tax Group Inc has 1 locations, listed below.

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            Business ProfileforDefense Tax Group Inc

            Tax Return Preparation
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.63/5stars

            Average of 32 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/17/2015

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            5/14/2014
            Years in Business:
            10
            Business Started:
            8/1/2013
            Business Incorporated:
            8/15/2013
            Accredited Since:
            9/17/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:00 PM
            T:
            7:00 AM - 5:00 PM
            W:
            7:00 AM - 5:00 PM
            Th:
            7:00 AM - 5:00 PM
            F:
            7:00 AM - 5:00 PM
            Business Management
            • Mr. Christopher Solton, Managing Partner
            Contact Information

            Principal

            • Mr. Christopher Solton, Managing Partner

            Customer Contact

            • Mr. Christopher Solton, Managing Partner
            Additional Contact Information

            Fax Numbers

            • (310) 946-0401
              Primary Fax

            Industry Tip

            BBB Tip: How to choose a tax preparer in the U.S.

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/21/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I hired DTG/DTP in April 2022. I had a very complex situation involving the military and wanted a tax attorney. They took on my case *** assigned a power of attorney who did not email me not one time in seven months. I had to continuously call to receive a call back. I would be told I'd receive a call by the end of the day *** it never happened. I finally withheld payments *** was able to get to a manager. I had a 15 minute phone call. The manager put me on hold three times, spoke over me, had not a clue about my case, mocked me for a sa that occurred in the military. It was just an awful phone. I then found the owner and emailed him and was lied to. The firm is very unprofessional. I paid almost $5000 *** they remained confused on my case. Theyvstated they did work but refused to provide evidence of manual labor. They were still very much confused on my case in Novembee. It is very frustrating to be taken advantage of in this way. I have reached out repeatedly for resolution. They told me they destroyed all correspondence and phone calls they had with the *** in regards to my case because they released me as a client instead of providing work completed.Also most of the people who work there are not tax attorneys as they claim. I've tried numerous times to have them bring a third party in to remedy this and they ignore the request.They also quoted our contract to me but put in a section of the contract that did not exist very shady. I'd like a refund in the amount of $4000.00.
            Read More

            Customer Reviews

            32 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elena P

            03/06/2023

            My ex husband and I have some tax liens that we were trying to resolve. When I called the company they put me on the phone with someone named ****. He told me I had several options to resolve my tax issue without having to lose my home to pay them. He convinced me that because of the hundreds of thousands of dollars he was going to save me he had to charge us $50,000! He immediately started to collect and set us up with an attorney who had an extremely hard time articulating her thoughts. It was unnerving to think that someone who could barely communicate was in charge of our very serious situation that we were paying an astronomical amount to try and resolve. Every time we asked her something she would never seem sure and she would have to go do research to figure it out. It turns out that we had NO options that **** had sold us on and the attorney just kept urging us to sell our home and pay the *** because that's what the *** wanted. If I was just going to sell my house and give them all the money I would certainly not have needed to pay this company $50,000 for that. When I called to complain the girl "*****" told me that many customers had complained about the same thing and that "**** has a tendency to do that". Over promise and lie, take the money, and not deliver. I am disgusted with this company and made about $20,000 in payments before I had to open a dispute at my bank because despite me telling Defense Tax on the phone that I would not give them another dollar because they were not resolving anything and them acknowledging I was terminating the service they continued charging my account and I had to have the account closed and blocked. I want a refund for all the money wasted and lies told to manipulate me into giving this company $20,000 and making me believe that I needed to pay $50,000 so they could save my assets and help me.

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